Student Services Specialist IV

SummaryPerforms technical, clerical and professional duties in connection with admitting and registering students for courses, advising students on financial aid and loans, performing initial analysis and making recommendations regarding the […]

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Summary
Performs technical, clerical and professional duties in connection with admitting and registering students for courses, advising students on financial aid and loans, performing initial analysis and making recommendations regarding the disposition of residency and transcripts of incoming students, providing outreach services and activities related to initial enrollment, and planning and implementing special programs for students as requested. Provides technical assistance and information to students, staff and the public regarding College services, programs, policies, and procedures.
Essential Duties and Responsibilities
 

Participates in the planning and presentation of outreach information, fairs and programs for the district. 
Assists as requested in the preparation and presentation of new student orientation programs. 
Processes incoming student documents and records. 
Prepares and transmits correspondence to students requesting verification of status and related information. Responds to requests from other educational institutions and agencies involving the verification of student status and records. 
Assists as requested with the processes and activities related to academic assistance programs. 
Assists in fraud prevention and reporting. 
Provides one-on-one or group advisement for students, parents, or others regarding financial aid, admissions, and special programs issues, procedures to award, reasons for denial or lack of eligibility, deadlines, petition processes and other relevant issues. 
Instructs students on the correct ways to complete forms and applications. Explains the applications, requirements and restrictions. Reviews and resolves problems with completed forms for accuracy and completeness. 
Provides assistance and information to students regarding admissions, financial aid, registration, records, enrollment, fees and other areas of student services.
Maintains and audits student records to assure accuracy. 
Analyzes data and makes independent decisions when approving or denying a variety of applications, petitions and appeals. 
Researches and interprets state and federal regulations. 
Performs routine administrative and record keeping duties; including queries, gathering data for state and federal reporting and for outreach efforts. 
Answers telephones and emails and provides information and assistance as required. 
Schedules appointments and maintains schedules for counselors, advisors, and administrators. 
Trains student workers in appropriate technical aspects of their work. 
Provides customer service to students, helps resolve student issues, and refers them to appropriate services. 
Compiles statistical data, reports routine administrative or financial transactions or other data and maintains various department information onto established data entry formats. Searches out information in departmental records and files. 
Reviews and prepares documents for entry of information into electronic data processing system. Follows up as necessary to complete documents. Enters and updates information into system according to standard formats. 
Performs other duties as assigned that support the overall objective of the position.
 
Qualifications
Knowledge and Skills
The position requires a working knowledge of the policies and procedures associated with all Student Services programs. Requires a working knowledge of federal and institutional satisfactory academic progress policy. Requires a working knowledge of regulations and institutional policies relevant to admissions, registration, accounts payable, and receivable. Requires knowledge of and skills with routine office policies, procedures and equipment, including PCs and applicable student information databases, word processing and spreadsheet applications. The position requires skills sufficient to provide basic advising to students on an informal level. Requires a working knowledge of applicable College services, requirements, policies, and procedures governing admissions. Requires sufficient organizational skills to maintain up-to-date and accurate student files. Requires sufficient human relations skills to convey College and technical information to new students and the public in both group and individual formats, and help resolve problems with initial enrollment or registration. Requires sufficient math skills to compute totals from existing fee tables.

Abilities
Must be able to perform all of the duties of the position with only general supervision and support. Requires the ability to maintain a complete set of records and reports consistent with defined requirements. Must be able to interact with a wide range of contacts with courtesy and patience. Requires the ability to maintain the confidentiality of student records and information. Must be able to perform all of the administrative and record keeping duties of the position including operation of computer software programs designed for student information.

Physical Abilities
Requires sufficient hand eye coordination to recognize numbers, letters, and words; to use a typewriter style computer keyboard. Requires ambulatory ability to reach to shelves for placement of lightweight objects (less than 10 pounds). Requires auditory ability to carry on conversations in person and over the phone.

Education and Experience
The position requires the equivalent of an Associates degree and two years of related work experience such as loan origination, registration/enrollment services, outreach, financial aid, or basic accounting. Consideration would also be given to experience in an education support role such as instructional support or library. Additional relevant experience may substitute for education.

Licenses and Certificates
Requires a valid driver’s license.

 
Full-Time
12 Months
40 Hours/Week
2080 Hours/Year
Range: 116
26-27 CSEA 5.59 COLA Annual Salary Schedules.pdf (Download PDF reader)

Note: Non-U.S. citizens who cannot provide evidence of authorization to work in the U.S. are ineligible for this position. The Redwoods Community College District does not sponsor non-U.S. citizens to work in the U.S.

Equal Employment Opportunity / Non-Discrimination Statement

The Redwoods Community College District is committed to equal employment opportunity and to fostering an inclusive, respectful, and equitable educational and work environment. The Governing Board supports the intent of the California Legislature to ensure that community colleges build a climate of acceptance and inclusion and that employment opportunities are equalized for all individuals.

It is the policy of College of the Redwoods not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation in its educational programs and its employment practices.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

College of the Redwoods is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.

ADA Accommodation Notice

Applicants and nominees who believe they are covered under the Americans with Disabilities Act (ADA) and require accommodation during any part of the interview or selection process must submit a written request with documentation at least five business days prior to the date of need of the accommodation via e-mail to: College of the Redwoods Human Resources at HR@Redwoods.edu.

APPLICATION PROCESS:

You can now apply online by clicking on the job title you are interested in and clicking on the “Apply” link! After viewing the Job Description, click the ‘Apply’ tab. If this is the first time you are applying using our online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload it from a saved document on your computer, or manually enter your personal information. 

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications will be rejected if incomplete.

Please be aware, the District does not reimburse for expenses related to the recruitment process. unless otherwise noted.

All applicants for faculty and academic administrators must meet the minimum qualifications for the discipline as specified in Minimum Qualifications for Faculty and Administrators in California Community Colleges, published by the Board of Governors of the California Community Colleges.  All degrees and credits earned in fulfillment of minimum requirements must be from accredited institutions.  Faculty applicants who do not meet the minimum stated educational qualifications may apply for equivalency.

FOREIGN DEGREE HOLDERS

For positions requiring a degree, all foreign degree credentials must be evaluated by a third party to determine the equivalent U.S. degree and major, and the Foreign Credential Evaluation must be attached to your application before your application will be considered.  Not attaching your Foreign Credential Evaluation will render your application incomplete.  Evaluations should provide the name of the institution attended, a description of your credentials, the major field of study, and the U.S. equivalent for each credential.  For a list of evaluating agencies, visit the State of California Commission on Teacher Credentialing. Note:  Even if you obtained your graduate degree(s) in the U.S., you must attach a Foreign Credential Evaluation for your undergraduate degree if it was obtained outside the U.S.

For technical assistance, please contact NEOED’s Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Creator

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Summary
Performs technical, clerical and professional duties in connection with admitting and registering students for courses, advising students on financial aid and loans, performing initial analysis and making recommendations regarding the disposition of residency and transcripts of incoming students, providing outreach services and activities related to initial enrollment, and planning and implementing special programs for students as requested. Provides technical assistance and information to students, staff and the public regarding College services, programs, policies, and procedures.
Essential Duties and Responsibilities

Post Id

7472