Chief of Operations Officer - Job Description
Pay Range: $115,000 to $130,000
Reports To: Chief Executive Officer

Who We Are
Our mission is to break the cycle of addiction and trauma for women, children and families.
Seventy years ago, Wayside Recovery, formerly The Wayside House, Inc., began with a mission to improve the quality of women’s lives.
Since then, Wayside has become an expert in delivering gender-specific and trauma-informed substance use treatment and mental health services for women and their families.
Wayside Recovery provides a holistic array of substance use treatment for adult women, including outpatient and residential substance use treatment, recovery support services, adult and children’s mental health therapy, long-term supportive housing, and family support services.
Our vision is that all women, children, and families achieve healing and hope for their future free from the effects of addiction and trauma.


About this position: The Chief of Operations manages the day-to-day operations of several divisions of the organization, coordinates county and insurance audits, and ensures compliance of all non-clinical, non-financial licenses and business filings. The Chief of Operations also assists in communication and information flow among Wayside staff and executive leadership. The key responsibilities of a Nonprofit Chief Operations Officer include managing daily operations for 4 divisions at Wayside, developing and implementing policies and procedures, overseeing financial management of those divisions, ensuring compliance with legal and regulatory requirements, collaborating with stakeholders, and assists in strategic planning and organizational development.


This position has direct responsibility for:
• Wayside Supportive Housing Community
• Facilities and Maintenance
• Electronic Health Records
• Compliance (non-clinical, non-financial)
• Coordination of county audits for the organization
• Coordination of insurance audits for the organization
• Business Filings for the organization

Essential Functions:
• Oversee all Supportive Housing Operations, compliance, and facilities management of the community.
• Directs management of Supportive Housing staff
• Oversees facilities and facilities management of 4 locations
• Directs management of Maintenance Facilities staff
• Leads the Intake Department and supervises its staff
• Directs management of Billing Department and staff
• Negotiates contracts and manages vendor contracts including fiscal oversight of contact spends
• Oversees Electronic Health Records, compliance, and management of EHR, Credentialling, Daanes, Intake and Billing
• Manages state business renewals for the organization
• Manages license renewals for supportive housing community, including rental renewals and supervised living facility certificates
• Manages food and lodging licenses for organization
• Leads and coordinates county and insurance audits that require compiling and submitting large amounts of data from several divisions within the organization
• Direct and manage the overall operational policies of their respective divisions
• Ensure that reporting staff adhere to the Wayside Program Operating Procedures and statutes in accordance with 245G Licensing Standards.
• Develop, maintain, and monitor evaluation strategies, reports, and outcome measures to assess effectiveness of services.
• Financial management of 4 divisions including budgeting, financial reporting, and overseeing financial controls.
• Collaboration with stakeholders within the organization including Board Members, executive leadership, directors, program managers and staff
• Ensures efficiency in operations. Identifies areas for improvement and implements strategies to streamline processes by optimizing workflows and utilizing resources effectively.
• Compliance monitoring. Assessing the organization’s activities and practices to ensure they align with legal and regulatory requirements. The COO will collaborate with other departments, such as finance and human resources, to address any compliance issues and implement corrective measures when necessary.

The Chief of Operations Officer should possess:
• Minimum 5 years of business management, budgetary and supervision experience
• Health care and/or non-profit experience highly preferred
• Results-proven record of exceeding goals and a bottom-line orientation
• Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment
• High level of business acumen including successful P&L management
• Strong understanding of financial principles and practices and the ability to analyze and interpret financial data.
• Ability to balance the delivery of programs against the realities of a budget
• Ability to negotiate and renegotiate contracts,
• Should possess a strong assertive personality
• Acumen in business writing and communications
• Enthusiasm and willingness to perform mission driven work and promote growth of healthcare services for underserved communities
• Demonstrates integrity, strives for excellence in work, and has experience of leading and inspiring others to new levels of effectiveness and operational impact
• Ability to multi-task and prioritize workload in a fast-paced environment
• Knowledge of various practice management models, with the ability to creatively solve problems and develop practical solutions
• Skilled in relationship building and ability to foster a culture of collaboration.
• Ensuring a Positive and Inclusive Work Environment


Job Type: Full-time
Schedule:
• 8-hour shift
• Day shift
• Monday to Friday
Experience:
• 2 Years in residential Administration and Operations (Required)
• Clinical experience preferred

Shift availability:
• Day Shift (Required)
Work Location: This is an in-person position. Hybrid/remote work is not offered for this role.

A staff member with direct contact must be free from problematic substance use for at least 1 year immediately preceding employment as a condition of employment.
This is a legal requirement for employment in licensed substance abuse treatment programs in Minnesota.

Benefits:
Retirement plan- Employees who are 18+ years old and work at least 20 hours per week are eligible to participate upon hire and are eligible for the 4% match after 1 year of employment and must be 21+ years old and work 1000 hours in the calendar year for the Match.
· 403(b)
· 403(b) matching- employer match (4% match eligible after 1 year of employment and 21+ years old and work at least 1000 hours in the calendar year)

Benefits- Full-time employees working 30 hours or more per week are eligible to enroll
· Health insurance -a portion of the premium is paid by the employer
· Dental insurance-paid 100% by the employee
· Vision insurance-paid 100% by the employee
· Life insurance 50K -Paid by Wayside for all full-time employees
· Disability insurance, STD and LTD -Paid by Wayside for all full-time employees
Voluntary Life, Hospital, Accident and Critical illness- paid 100% by the employee

PTO
· Paid time off for full-time employees starting at 120 hours accrued annually
· Paid training
· Student loan forgiveness through the Public Service Loan Forgiveness program
· CEU and License renewal fee reimbursement