Call Center Supervisor

We are seeking an experienced Call Center Supervisor to join our 211 Palm Beach Treasure Coast team. 211PBTC, a dedicated and passionate agency committed to improving lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day, every day, seven days a week. The resource center supervisor provides direct supervision and support to assigned Resource Center staff, ensuring consistent delivery of high-quality services within the 211 Resource Center. Responsibilities include monitoring attendance, assisting with shift scheduling, evaluating productivity, and reviewing call handling for compliance with agency standards. The position supports a 24/7 operation and is designated for the overnight shift, 11:00 p.m. to 7:30 a.m.