Family Resource Center Manager

Summary: The Family Resource Center (FRC) Manager is responsible for the operational success of the Family Resource Centers (FRCs) across Scott County. This position oversees program development, program delivery and impact, evaluation and improvement. The Family Resource Center Manager supervises Family Support Workers and collaborates with the community partners to provide program and services.

This is a full-time exempt position. Benefits include health, dental, and vision insurance options, life insurance, long-term disability, employer matching retirement account, paid sick and safe hours, vacation and flexible holiday hours. Desired qualifications include bachelor's degree, preferably in social work, human services, non-profit management, public administration, community development or similar field, 4-6 years of related work experience with at least 2 years of supervising and managing.

Essential Duties and Responsibilities

Leadership and Operations

Demonstrate commitment to the agency’s mission statement and core values at all times. The mission statement is “360 Communities delivers safety and stability that improves lives.”

1. Demonstrate commitment to provide resources for diverse communities and support efforts of diversity, equity, inclusion and belonging (DEIB) and the National Family Resource Center Model.
2. 
   
3. Plan, implement, and evaluate programs and activities that address the needs of local families. Ensure services are accessible to individuals from diverse cultural, socioeconomic, and family backgrounds.
4. 
   
5. Ensure the Strengthening Families Protective Factors Framework is fully embedded into programming;
6. 
   
7. Provide effective and inspiring leadership with a focus on working in partnership with other Scott County organizations to meet community needs.
8. 
   
9. Establish operational priorities, service goals, and procedures aligned with the organization's mission.
10. 
    
11. Oversee the day-to-day operations of the Family Resource Center, ensuring a welcoming, dignified, safe, organized, and accessible environment.
12. 
    
13. Develop and implement policies, procedures, and practices that support effective service delivery. Establish consistent intake, referral, follow-up, service documentation processes and reporting.
14. 
    
15. Participate in 360 Communities extended leadership team including meetings, retreats, and strategic planning. Participate in all staff meetings, trainings and organization events.

Community Outreach

• Develop and maintain strong working relationships with nonprofit organizations, government agencies, schools, healthcare providers, faith communities, businesses, and other community partners. Increase community awareness of the FRC’s services through outreach presentations, publications, digital communications and social media.
• 
  
• Represent the Family Resource Center at community meetings, outreach events, resource fairs, and collaborative initiatives.
• 
  
• Maintain an up-to-date directory of community resources, referral contacts, eligibility requirements, and available services.
• 
  
• Coordinate with partner organizations to reduce service gaps, minimize duplication, and improve access. Identify unmet community needs and work collaboratively with partners to develop solutions.
• 
  
• Lead and sustain a Parent Advisory Council (PAC) to inform the needs of the community as it relates to the FRC programming including identifying un-met community needs, new service delivery strategies and community challenges.
• 
  
• Facilitate meetings to share information with the FRC partners regarding upcoming programming, utilization and needs.
• 
  
• Manage the calendar of activities for each FRC site and communicate with partner organizations regarding what they can offer and frequency of availability.
• 
  
• Collaborate with Scott County Human Services Department including Child Protection to help bridge services to families.

Staff Supervision

• Assist with recruitment, hiring, and oversee orientation and training of Family Support Workers. Ensure retention expectations are achieved.
• 
  
• Supervise Family Support Workers, provide one-to-one monthly check-in meetings, develop skills and provide feedback and recognition on a regular basis. Establish clear responsibilities, performance expectations and service standards.
• 
  
• Evaluate the skill and experience of staff to effectively serve families and support ongoing professional development opportunities.
• 
  
• Create a work environment that is collaborative, welcoming, inclusive, rewarding, efficient and supportive. Achieve high level of employee engagement and encourage employees in their professional development and continuing to learn and grow in their cultural competency.
• 
  
• Create and maintain Family Support Worker schedules and ensure adequate staffing levels.

Financial Management and Compliance

• In collaboration with the Director of Programs and Director of Finance and Administration, create annual budget. Maintain within budget expectations. Review reports from the Director of Finance and meet to develop budget mitigation plans or budget revisions.
• 
  
• Ensure that FRC programs and services are adhering to all grant and funding requirements.
• 
  
• Ensure compliance with professional standards in areas of ethics, confidentiality and boundaries. Uphold safety and security procedures.
• 
  
• Ensure that FRC services are in compliance with all federal and state regulations, and funding, requirements.

Service Evaluation

• Seek feedback on a regular basis from the PAC, individuals, families and community partners to strengthen programming and improve services. Recommend and implement appropriate changes.
• 
  
• Review and analyze reports to determine service impact and opportunities for enhancements. Promote FRC programming and innovate to improve and implement outreach strategies.
• 
  
• Identify opportunities to improve services, accessibility and the overall experience of individuals and families visiting the FRC.
• 
  
• Recommend strategies to strengthen FRC long-term sustainability and community impact.
• 
  
• Collaborate with the Director of Programs to manage reporting of FRC utilization and impacts to share with key stakeholders including those identified in the Scott County contract.
• 
  
• Monitor the FRC’s resources, inventory, equipment and facility needs.

Education and/or Experience

1. Bachelor’s degree required. Preferred degree in social work, human services, non-profit management, public administration, community development or similar field of study.
2. 4-6 years of related work experience required with at least 2 years of supervising and managing.
3. Experience working with a collaborative and constructive peer group.
4. Experience managing, developing, and retaining partnerships.
5. Experience working cross sector and understanding community needs
6. Computer skills, including Microsoft Word, Excel and use of database systems.

E.O.E.