Mobility Management Specialist

About ABLE SC

Looking for more than just a job? Come be part of a movement! Able South Carolina (Able SC) is a disability-led organization dedicated to advancing disability rights, independence, and full community inclusion across South Carolina. We believe people with disabilities can and must lead, create change, and build a more inclusive world. Our team brings passion, creativity, collaboration, and a little fun to the important work we do every day!

At Able SC, you’ll join a team that values your ideas, encourages professional growth, and believes that meaningful work should come with a supportive and engaging workplace.

We take care of our team, too! Able SC offers a competitive salary and a generous benefits package, including health, dental, vision, and life insurance, an Employee Assistance Program, and retirement plan contributions. And because life outside of work matters, we offer paid vacation, sick leave, and 18 paid holidays annually! Bring your talents, ideas, and passion to a team making a difference across South Carolina.

TO APPLY: Please email a cover letter and resume to jobs@able-sc.org

Your Opportunity to MAKE an Impact!

Are you passionate about disability rights, transit equity, and creating opportunities for people with disabilities and seniors to thrive? This position offers the chance to lead, innovate, and make a meaningful impact through mobility management strategies and community transportation education. As a key advocate in our transportation initiatives, the Upstate Mobility Management Specialist educates and assists individuals with disabilities and seniors on the availability and practical use of public transit options.

From implementing community strategies that increase transit access to developing targeted programs that deliver transit benefits to people with disabilities and seniors, this role combines hands-on support, outreach, and local engagement.

Grounded in the Independent Living philosophy, this position ensures that individuals have the knowledge, confidence, and accessible resources to navigate public transportation, expand their mobility, and achieve greater community independence. The Upstate Mobility Management Specialist actively connects with local partners and community groups, including meeting with stakeholders outside regular business hours as needed, to break down transportation barriers across our region.

Essential Duties

With or without reasonable accommodations

1. Develop and manage Able SC’s Upstate mobility management program, including initial intake and eligibility verification, to ensure services support people with disabilities and seniors.
2. Lead interactive, high-energy individual and group travel training sessions, giving riders the practical skills and confidence to navigate local transit.
3. Expand regional capacity by delivering "train-the-trainer" modules to partner organizations and service providers.
4. Provide top-tier, inclusive customer service offering real-time troubleshooting, resource referrals, and persistent follow-up to keep community members moving forward.
5. Expand community awareness and access to key travel training programs, including initiatives led by Greenlink.
6. Serve as a passionate advocate for disability rights and transportation equity across the Upstate.
7. Represent Able South Carolina at stakeholder roundtables, outreach events, and local planning committees, including evening or weekend events when community needs arise.
8. Partner with transportation providers, regional mobility managers, and human service agencies to uncover new funding, streamline routes, and create integrated transit solutions.
9. Conduct cutting-edge mobility management research, evaluate local transit trends, and deliver high-level strategic recommendations directly to Greenlink and Able SC leadership.
10. Set clear timelines and develop creative outreach strategies to launch new transit initiatives and inform riders of service changes.
11. Actively participate in local, regional, state, and federal transportation planning efforts to keep disability rights at the forefront of transit design.
12. Maintain accurate rider profiles, document program successes, and handle seamless data entry across digital management platforms.
13. Assist with data gathering and comprehensive monthly, quarterly, and annual reporting for key funding partners.
14. Serve as a subject matter expert on evolving disability rights, Independent Living practices, and transit access, and bring fresh ideas to elevate Able SC’s programs.
15. Take on other assignments, special projects, and emerging priorities as needed to support Able SC’s mission and respond to evolving community and organizational needs.

Qualifications

1. Bachelor’s degree in human services, disability studies, transportation, or a related field preferred. Relevant experience supporting people with disabilities may substitute for a degree.
2. Knowledge of disability rights and Independent Living philosophy required.
3. Experience with public transit, mobility management, paratransit, or community transportation strongly preferred.
4. Strong knowledge of community resources, benefits, supports, and services available to people with disabilities.
5. Excellent communicator who can engage riders, lead trainings, facilitate groups, present to stakeholders, and translate complex information into accessible language
6. Strong relationship-builder who can collaborate with riders, transportation providers, government agencies, and community partners.
7. Ability to identify transportation barriers, research solutions, analyze policies and trends, and turn findings into actionable recommendations.
8. Comfortable using Microsoft Office, Google Workspace, data-management systems, and new technology platforms.
9. Highly organized, resourceful, and able to manage multiple priorities in a fast-moving environment.
10. Demonstrates sound judgment, confidentiality, professional boundaries, and a strong commitment to consumer choice and self-determination.

Professional Development: The successful candidate will complete applicable mobility management, ADA/paratransit, and National Transit Institute training, including NCMM training, within established employment timelines.

Able South Carolina is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

People with disabilities are strongly encouraged to apply.