Community Connections Guide, U.S, Enterprise

Community Skill-Building Guide – Full Time Hire- US Enterprise

About Alight

Alight is a proximity-driven humanitarian organization that restores power and agency to people experiencing displacement. For nearly 50 years, we've walked alongside our customers, displaced communities, in some of the most challenging and complex places in the world. We center the choices, dignity and lived experience of the people we serve, even when it complicates the work.

Alight's purpose is to inspire and unleash abundance in every person. Our mission is to build a meaningful life for and with the displaced: not just meeting basic needs, but building lives filled with joy, dignity and connection. We co-create solutions hand in hand with the communities we serve, because they know best what they need.

About the U.S. Enterprise team

Alight U.S. connects New Americans in the Twin Cities to the networks, resources and knowledge they need to navigate employment, education and other U.S. systems. We serve all New Americans: anyone born outside the United States, and their children.

The Role

The Community Skill-Building Guide gets New Americans into the trainings that come before the job: digital literacy certificates, a PCA course, CNA test prep, and the driving permit and license workshops.

This role leads Alight's work in the community and helps identify trainings that are needed by our customers, build the content of those trainings out, and iterate on them as you learn to ensure they are providing value to Alight’s customers. You find people where they already are, through resettlement agencies, community organizations, faith communities, schools and events. You build the trust that gets them to a first class, and you teach many of those classes yourself, at Alight and at community sites. The people you serve include refugees and other humanitarian arrivals who are eligible for resettlement services, and other New Americans who aren't.

You are one half of a two-person training team. Your teammate, the Healthcare Workforce & Skill-Building Guide, leads Alight's work with long-term care employers and healthcare training providers. Together you make sure every person gets the training they need, and then a warm handoff to Alight's jobs team. You support the job’s team where your relationship with a person is critical and when it’s necessary based on a variety of factors.

One Training Team

The Community Skill-Building Guide and the Healthcare Workforce & Skill-Building Guide are one team, with the same manager and shared goals. There is more work than one person can do, so each of you has the other's back.

Shared work. You both teach digital literacy and help people earn their certificates. You both recruit people for the PCA course and support them through it.

Taking turns. You take turns leading CNA test prep and the driving permit and license workshops, and you cover each other's classes when one of you can't be there.

One plan. You plan the week together, keep one shared class calendar and sign-up list, and agree on who covers what before it's needed.

Each of you leads an area. The Community Guide leads outreach and workshops in the community and the driving workshops. The Healthcare Guide leads long-term care employer and training-provider relationships and the PCA and CNA pathways. Leading an area means you own it. It doesn't mean the other person stays out of it.

Handoff to the jobs team. When someone finishes a training, you hand them to Alight's jobs team in person, with what you know about them. If your relationship with that person will help them get or keep a job, you keep supporting the jobs team.

Key Responsibilities

1. Community outreach and recruitment (25%)

Fill classes. Recruit participants through resettlement agencies and other resettlement service partners, community organizations, faith communities, schools, libraries, community events, flyers, social media and word of mouth.

• Build and keep relationships with community partners who can host classes or send participants.
• Find new community networks and groups to reach people who aren't coming to Alight yet.
• Try different outreach approaches, track what works, and change course based on results and community feedback.
• Sign people up and get them to the first class.

2. Teaching and running classes (35%)

• Lead or co-lead 3–5 classes or workshops a week, at Alight and at community sites such as libraries, community centers, faith organizations and partner offices.
• Teach digital literacy: run skill assessments, help people set up their accounts, teach in groups split by level, and help people earn digital literacy certificates. Bring Alight's mobile laptop lab to sites without computers.
• Lead the driving permit and license workshops, including study of the driver's manual, road signs, and preparation for the permit test.
• Recruit for the PCA course and support people through it. Take your turn on CNA test prep.
• Create and run other practical workshops when the community asks for them and they help people move toward work.
• Adapt materials for language, culture and learning level. Work with interpreters when needed.

3. Training team coordination (10%)

• Plan each week with the Healthcare Workforce & Skill-Building Guide, and keep the shared class calendar and sign-up list current.
• Cover your teammate's classes when needed, and ask for cover early when you need it.
• Help prepare and improve class materials together, so either of you can teach any class.

4. Referrals and handoffs (10%)

• Notice what people need beyond the class.
• Hand people who finish a training to Alight's jobs team in person, and refer people to other Alight programs (for example family resource services) and other resettlement services (for example legal help) when they need more support.
• Work with the jobs team to organize and implement application and hiring events for people who have finished trainings and are ready to get employment.
• Follow up to make sure the handoff happened.

5. Records and reporting (15%)

• Enter attendance, assessments, certificates and referrals accurately and on time in each required system: MRIS for participants eligible for resettlement services, WorkForce One for state workforce program participants, and Alight's internal database for everyone. Training in each system is provided.
• Enter case notes within 48 hours of an activity.
• Help with grant reporting, and meet every reporting deadline.

6. Listening and improvement (5%)

• Hold listening and co-creation sessions with community members to choose topics and approaches.
• Bring ideas to your manager and the team when recruitment, attendance or delivery isn't working, and help fix it.

What success looks like

Specific goals are set with your manager once you're in the role. These are examples.

As a team (shared with the Healthcare Workforce & Skill-Building Guide ):

• No class is cancelled because one of you is out. Cover is arranged ahead of time. This includes asking teammates who have very different roles on the Alight to support with trainings when necessary.
• People finish the trainings they start: digital literacy certificates, the PCA course, CNA test prep, and the driving permit.
• Everyone who finishes a training is handed to the jobs team in person. And close coordination between you, your counterpart on the training team, and the jobs team is constantly happening.
• You coordinate closely with all teammates to ensure application and hiring events result in all participants receiving follow up post event.
• You follow up with the jobs team to make sure no one falls through the cracks and support their team when necessary to ensure clients get hired.
• Records in every system match what actually happened.

In your lead area: 12–15 classes or workshops a month, at least 6 of them at community sites.

• At least 30 new participants recruited each quarter, at least half of these participants being ORR eligible, with an average of at least 6 people per session.
• At least 15 referrals a quarter to other Alight programs, as appropriate.
• New community partners hosting classes or sending participants.

Qualifications

Education & Experience

• 1–2 years of experience in community education, adult learning, outreach and recruitment, or facilitation. Lived experience and community knowledge also count.
• Experience with and comfortable teaching adults with very different levels of English, schooling and computer experience.
• Strong computer skills, and patience teaching them to beginners.

Knowledge, Skills, Abilities

• Organized and accurate with attendance, data entry and documentation, and careful with confidential information.
• Strong communication skills in person, by phone and by email.
• Hold the highest standard for customer service, and offer it in a generous and joyful way.
• Are culturally agile and energized by co-creating with many partners.
• Work well with a lot of freedom, do the doable with the resources we have, and are comfortable with ambiguity.
• Take ownership of everything that lands in their lap, and are joyful with the people they serve and work beside.

Other

• Driver’s license and Motor Vehicle Check clearance along with access to dependable transportation required.
• Applicants must be legally authorized to work in the United States
• Flexibility to work regular evenings and some weekends.
• Languages: English proficiency required. A second language spoken by New Americans in Minnesota (for example Somali, Oromo, Amharic, Arabic, Dari, Pashto, Karen, Spanish, Swahili or French) strongly preferred.

Values Alignment

You are curious and truly listen. You appreciate the complexities of human beings. You ask questions, seek information, and dig deeper into understanding a problem holistically before working to solve it. You enter a space with humility and an eagerness to learn.

You believe shared ownership creates better outcomes. You trust displaced customers to guide the way forward. You’re open to new and different possibilities, are motivated in what an abundant future could hold, and you generate ideas sparked from insight – and foster spaces that are safe for others to generate their ideas too. You bring others in, build ecosystems, and share power with those who care about this more than you do. You adapt your work to make space for others.

You embrace transformation. You recognize and honor that our work centers people – a constantly changing and complex customer within a constantly changing and complex world. And so too, we must constantly change. You believe in the abundance of human beings and you understand that to unleash that abundance, we must bravely enter a bold new chapter capable of transforming the future.

You value beauty. You believe a meaningful life includes joy, dignity, and connection. You place weight on the experience people have – of a place, a space, a person, a service. You strive to create things that are human-worthy and you believe quality should be determined by those experiencing it.

Benefits & Compensation

Pay range is $26 - $31.05/hr, commensurate with experience.

Benefits-eligible position

• Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
• Learning & Development – Access hundreds of free online learning courses to take at your own pace and tailor to your professional goals.
• Flexible Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunities to take time off when you need it.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.