Chief Operating Officer

Chief Operating Officer

Requisition Number 2026-8378

Overview

Reporting to the CEO, the COO is a critical member of the executive team, responsible for the organization’s day-to-day operating activities, including leading the strategic planning process and implementing new strategic initiatives related to areas such as Club operations, programming & outcomes, facilities maintenance, information technology, and enterprise risk management . The COO implements the strategic vision to ensure the organization can achieve their core priorities: serve more kids, invest in their team, be financially sustainable, and set the standard for Club excellence. If an individual desires to make a meaningful impact on a community and has a passion for youth and their families, this is the organization to accomplish that .

Responsibilities

Company Description  

At Boys & Girls Clubs of Metro Denver (BGCMD), our mission is more relevant than ever. Our Program Support Center team ensures a strong operational foundation for our Clubs so staff can deliver on our mission every single day. 

When you join Boys & Girls Clubs of Metro Denver, you are part of a talented, mission-driven team that is singularly focused on making sure every child can achieve their greatest potential. We are curious and compassionate, diverse and dedicated, inspired and inspirational. And we love what we do. Come help light the way to big futures for Metro Denver kids and communities. 

Job Summary

Reporting to the CEO, the COO is a critical member of the executive team, responsible for the organization’s day-to-day operating activities, including leading the strategic planning process and implementing new strategic initiatives related to areas such as Club operations, programming & outcomes, facilities maintenance, information technology, and enterprise risk management . The COO implements the strategic vision to ensure the organization can achieve their core priorities: serve more kids, invest in their team, be financially sustainable, and set the standard for Club excellence. If an individual desires to make a meaningful impact on a community and has a passion for youth and their families, this is the organization to accomplish that .

Role & Responsibilities:

Executive Leadership

• Serve as a critical member of BGCMD’s executive team. Collaborate across the executive team (CEO, CDO, CHRO and CFO) to facilitate and achieve the vision, mission, and strategic goals of the organization.

• Establish credibility throughout the organization and with the Board of Directors as an effective developer and implementer of solutions to business challenges. Work with the Board of Directors to ensure the realization of organization goals.

• Serve as the staff liaison to the Real Property & Safety Committee of the Board of Directors.

Leadership & Strategy

• Informs strategic grants and partnerships supporting the growth of the organization and financial sustainability.

• Leads the implementation and excellent execution of grants and partnerships. Ensures timely execution and submission of all outcomes required by Impact team.

• Develops and executes annual and multi-year strategic plans; continually identifies opportunities for both short and long-term enhancements.

Club Operations

• Exceptional hands-on operator who does not shy away from stepping into the details of operational activities and driving priority outcomes for a large organization.

• Oversees implementation for all grant-funded operations and programs. Collaborates with Senior Director of Programming & Outcomes to understand the fabric of grant funding across Clubs, identify funding gaps, and seek grant revenue to support general operations and expansion. This includes, but is not limited to, the following key funding sources:

• 21 st Century (E2, Cohort 9, and Cohort 10)

• Boys & Girls Clubs of America pass through funding

• Various school district contracts

• Leads the financial management for all Club sites across the organization; ensuring financial sustainability and well-resourced Club operations and services.

• Partners with the CHRO to lead organization Club member recruitment strategy through high yield engagements, channels, and events across all Clubs.

• Oversees the intake and fulfillment of Club-based donor, community, and group volunteer events. Works with a cross-organizational project committee to ensure planning, logistics, and execution is assigned.

• Oversees the recruitment, selection, and compliance of individual volunteerism across Clubs through a de-centralized, cross-organizational approach.

Programming & Outcomes

• Supports strategic grants and partnerships supporting the growth of the organization and financial sustainability.

• Leads strategic initiatives through collaborative grant writing, securing funding, and reporting back to donors about the impact of funding within BGCMD programs.

• Oversees survey and feedback methods to incorporate voice and feedback from Club members and families to ensure services reflect their needs. Collaborates with VP of Marketing & Communications to ensure strategy is grounded in tactical expertise but also aligned with functional best practices.

• Oversees the development and execution of BGCMD’s research and evaluation agenda and strategy for leveraging various data sources to enrich key decisions, plans and enhancements to curriculums, programs, and activities.

• Oversees Club member data management system ( MyClubHub ) and all Club member data practices. Leverages community and organizational data to support strategic planning to ensure growth and expansion of Clubs and services are in areas of greatest need.

• Oversees data collection, data analysis, and research activities, including developing monthly/quarterly data reports and analysis from the BGCMD’s internal data on the performance of Clubs and impact services.

Facilities Maintenance

• Lead the organization's facilities maintenance department. Provide oversight and direction that drives accountability and excellence for all BGCMD’s facilities functions (including construction projects, daily janitorial services, daily maintenance requests, and regular service to the vehicle fleet).

• Lead strategic enhancements to departmental processes and procedures that allow for continuous evolution in the design of transaction flow and increase overall efficiency and modernization of the department.

• Lead continuous adaptation of facilities practices and procedures to ensure excellent support to Club services and proper prioritization of BGCMD’s capital expenditures.

Information Technology

• Ensuring IT systems, networks, and technology platforms are reliable, secure, and aligned with organizational needs and strategic priorities.

• Overseeing implementation of the IT Strategic Work Plan, including infrastructure modernization, cybersecurity initiatives, automation improvements, and Help Desk performance standards.

• Supporting the IT Director in establishing a proactive, data-driven operational culture rooted in preventive maintenance, system lifecycle planning, and clear performance metrics.

• Championing cross-departmental collaboration to ensure technology solutions meet the needs of Club Operations, Programming, Resource Development, HR, Finance, and Administration.

• Ensuring compliance with data security, privacy, and acceptable use standards while maintaining strong relationships with school district partners and external IT vendors.

• Reviewing and interpreting IT dashboards and audit findings to inform operational planning, risk mitigation, and resource allocation.

• Providing coaching and direction to the IT Director to strengthen leadership capacity, strategic thinking, and alignment to BGCMD’s strategic pillars.

Enterprise Risk Management Leadership

Apply through the Boys & Girls Clubs of Metro Denver careers site.