Development Operations Specialist

Build the systems that help make life-changing support possible for families facing childhood cancer.

Circle of Care is seeking a technology-minded professional with exceptional attention to detail skills to oversee the systems, platforms, and operational processes that power our fundraising efforts. This newly created position is ideal for someone who enjoys solving problems, improving processes, and helping others succeed through smart technology and strong operational support. If you thrive on organization, data, technology, and making systems work better, we'd love to meet you.

Position Snapshot

About Circle of Care

Founded in 2003, Circle of Care provides practical, emotional, and financial support to families facing childhood cancer throughout Connecticut and neighboring regions. Working alongside pediatric oncology teams at regional children's hospitals, our programs help families navigate the many challenges that exist beyond medical treatment. Each year, Circle of Care serves more than 275 families through emergency financial assistance, educational programs, peer support, family resources, room makeovers, and other services designed to ease the childhood cancer journey. Since our founding, we have provided more than $6 million in direct assistance to over 4,100 families. Learn more at www.thecircleofcare.org

Why This Role Matters

The Development Operations Specialist is the operational backbone of Circle of Care's fundraising efforts. As the owner of our fundraising technology ecosystem, you'll ensure our platforms, databases, reporting, and fundraising systems operate efficiently and accurately. Working closely with the Development Manager and Community Partnerships & Engagement Manager, you'll help transform data into action, streamline fundraising operations, and provide the technology support that allows our team to build stronger relationships with donors and community partners. This is a newly created role with tremendous opportunity to improve processes, recommend innovations, and help shape the future of fundraising operations at Circle of Care.

Key Responsibilities

Fundraising Technology & Platform Administration

• Serve as the operational expert for Bloomerang, GiveSmart, RunSignUp, volunteer management systems, and related fundraising tools.
• Configure, maintain, and optimize fundraising campaigns, events, online giving pages, and peer-to-peer fundraising platforms.
• Recommend and implement platform improvements, system integrations, and operational efficiencies.
• Train and support staff in the effective use of fundraising technologies.

Database & Development Operations

• Maintain accurate donor and constituent records across fundraising systems.
• Coordinate database administration with gift processing to ensure data integrity.
• Develop, generate, and analyze fundraising reports.
• Monitor system performance and improve workflows.

Peer-to-Peer Fundraising & Event Support

• Administer peer-to-peer fundraising campaigns.
• Support participant registration, team creation, fundraising pages, onboarding communications, and automated email journeys.
• Configure fundraising platforms for events and campaigns.
• Assist with event logistics and on-site support.

Team Collaboration & Organizational Support

• Provide administrative and operational support to department managers.
• Help establish efficient processes across the Development Department.
• Collaborate with Marketing, Programs, Executive Leadership, and volunteers.

What Success Looks Like

• Become the organization's trusted expert on fundraising platforms and development operating systems.
• Ensure fundraising databases remain accurate, organized, and reliable.
• Improve reporting capabilities supporting fundraising decisions.
• Deliver smooth online fundraising experiences.
• Implement meaningful process improvements.

Qualifications

Required

• Three to five years of nonprofit experience focused on CRM management, fundraising operations, database administration, or development operations.
• Strong technology aptitude with CRM and fundraising platforms.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities independently.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and cloud-based business systems.
• Valid driver's license and ability to perform light physical work.

Preferred

• Bachelor's degree or equivalent experience.
• Experience with Bloomerang, GiveSmart, RunSignUp and other fundraising platforms
• Experience creating reports and fundraising analytics.
• Knowledge of nonprofit fundraising principles.
• Experience supporting peer-to-peer fundraising or events.

Benefits

• Employer-subsidized medical insurance
• Generous paid time off
• 403(b) retirement plan with employer contribution eligibility after one year
• Professional development funding

How to Apply

Please email [email​protected] with "Development Operations Specialist" in the subject line. Submit one PDF containing: • Cover letter • Resume • Optional: up to three links showcasing relevant work