Position Summary

Circus Juventas is seeking an organized, detail-oriented, and service-focused Office Manager to oversee daily administrative operations and ensure a welcoming, efficient environment for students, families, staff, volunteers, and visitors. The Office Manager serves as a central point of coordination for office functions, communications, records management, customer service, and administrative support, helping advance the mission of Circus Juventas through exceptional operational excellence.

Key Responsibilities

Office Administration

• Manage day-to-day office operations and administrative systems

• Manage ongoing attendance, enrollment updates, and substitute coach coverage

• Ensure facilities remain organized, functional, and welcoming

• Maintain organized physical and digital filing systems, records, and databases.

• Draft and distribute routine communications

Customer Service & Front Desk Operations

• Serve as a primary point of contact for students, families, staff, and community members

• Respond promptly and professionally to phone calls, emails, and in-person inquiries

• Support student registration processes

Program & Event Support

• Manage box office and ticketing operations during summer, holiday, and spring performances

• Coordinate administrative needs for performances and events

• Assist with event logistics and communication in planning and implementation phases

• Provide operational support during organizational events and productions

• Work collaboratively with program staff to ensure efficient implementation of organizational activities

Required

• Associate's degree or equivalent professional experience.

• Three or more years of office management, administrative, customer service, or nonprofit operations experience.

• Strong organizational and project management skills.

• Excellent written and verbal communication abilities.

• Proficiency with Microsoft Office 365, Google Workspace, and database systems.

• Ability to manage multiple priorities with attention to detail and accuracy.

• Strong interpersonal skills and commitment to outstanding customer service.

• Ability to handle confidential information with professionalism and discretion.

Preferred

• Experience working in nonprofit, arts, education, or youth-serving organizations.

• Familiarity with registration, CRM, or donor management software.

• Experience supporting events, volunteers, or fundraising activities.

• Knowledge of basic bookkeeping and financial recordkeeping practices.

Core Competencies

• Organization and planning

• Customer service excellence

• Communication and relationship building

• Problem-solving and initiative

• Adaptability and flexibility

• Team collaboration

Physical Requirements

• Ability to sit, stand, and move throughout the facility for extended periods.

• Ability to lift and carry up to 25 pounds occasionally.

• Ability to support events that may require evenings or weekends.

Schedule

• The primary hours for this job will be between 9:00 a.m. and 6:30 p.m., Monday-Friday.

• Schedule will require additional hours/flexible hours during peak activity times (registration, spring and summer performances, events, etc.) Evening and weekend hours are expected.