Employment Case Manager

About Daily Work

Quality employment is foundational to financial stability, well-being, and greater choice in life. Yet finding and sustaining meaningful work often depends on much more than a résumé or job application.

Daily Work partners with immigrants, refugees, asylum seekers, and others facing barriers to employment through comprehensive, relationship-based services that address both employment goals and the challenges that can stand in the way. Our personalized, strengths-based approach recognizes that every person’s path is different. We work alongside job seekers to build skills, access resources, reduce barriers, secure quality employment, and create greater stability and opportunity over time.

We offer a range of employee benefits designed to support staff well-being and reflect our organizational values and mission. Benefits are available to employees who meet eligibility requirements

• Medical, dental, and vision insurance
• SIMPLE IRA retirement plan with a 3% employer match
• Generous paid time off and holiday pay
• Ongoing training and professional development

Key Responsibilities

EmploymentCase Management – 90 percent

• Build effective, authentic relationships with job seekers that embody Daily Work’s mission, vision, and values.
• Provide flexible, holistic support that supports people in finding quality employment and leading thriving lives.
• Conduct needs assessments, identify goals, and deliver individualized, person-centered services.
• Refer job seekers to appropriate community resources, advocate on their behalf, and ensure follow-up.
• Share consistent information and collaborate with all team members to ensure seamless support for all job seekers.
• Facilitate communication and coordination with external partners to advance job seekers’ goals.
• Maintain accurate, up-to-date documentation and records to support service continuity, measure impact, and meet documentation standards.

Other Activities – 10 percent

• Partner with Daily Work leadership to identify program strengths and opportunities that enhance person-centered services.
• Recommend strategies and resources to support interns and volunteers in delivering effective, holistic services that advance job seeker success.
• Foster positive, collaborative relationships with staff, interns, and volunteers to support a strong team culture.
• Support data quality and evaluation efforts to strengthen program outcomes and inform continuous improvement.
• Develop and maintain relationships with employers and community partners to expand opportunities for job seekers.
• Facilitate group workshops in response to emerging needs and opportunities.
• Actively participate in staff and supervision meetings and building a collaborative team.
• Maintain appropriate licensure and adhere to professional standards, if applicable.
• Identify and contribute content for Daily Work’s website and social media as needed.
• Promote an inclusive, diverse, culturally responsive, and respectful workplace for all team members and job seekers.
• Perform other related duties as assigned to support the mission and effective operations of Daily Work.

Preferred Knowledge, Skills and Abilities

• College degree, preferably in social work or two or more years of direct service experience.
• Lived experience and/or experience working with immigrants, refugees, low-income individuals, Black and Indigenous communities, People of Color, and other marginalized populations.
• Fluency in English required; additional language skills strongly preferred—especially Amharic, Oromo, Dari, Pashto, Arabic, or Spanish.
• Familiarity with navigating government and public benefit systems.
• Strong commitment to diversity, equity, and inclusion; able to work effectively with people from diverse cultural and socioeconomic backgrounds.
• Excellent organizational and critical thinking skills, plus ability to manage multiple priorities.
• Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Calendar, etc.).
• Experience using Apricot or similar case management software is a plus.
• Valid driver’s license, proof of insurance, and willingness to use personal vehicle and cell phone for work-related travel and tasks.

This job description is intended to provide information essential to understanding the scope of the Program Director position. It is not intended to be an exhaustive list of all duties, responsibilities, skills, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as organizational needs evolve.

Daily Work’s Commitment to Anti-Racism and Anti-Oppression

Daily Work is passionate about providing an inclusive workplace and community where everyone feels a sense of belonging. We recognize that racism and oppression are built into our society’s language, systems, and practices. We actively seek to dismantle racism, challenge discriminatory actions, deconstruct power and privilege, and reduce disparities in our community. We cultivate self-awareness and practice self-reflection to co-create an environment of radical acceptance.