Front Desk & Scheduling Specialist

Front Desk & Scheduling Specialist

Easter Seals Florida

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Daytona Beach, FL, USA

$18.00 hourly

Sep 01, 2026

Full time

Pay rate will be $18.00 per hour

Work schedule will be from 7:00 am to 3:00 pm, Monday through Friday Full-Time position 40 hours per week, includes insurance and time off benefits

About Easterseals Florida

Easterseals Florida is a mission-driven organization empowering individuals and families through compassionate, high-quality services. With 52 programs statewide, we create inclusive opportunities that help people of all abilities reach their full potential. Our Dunn Avenue location is a dynamic hub offering early childhood education, pediatric therapy (OT/PT/ST), and ABA services for children and families. We provide early learning programs for children ages 6 weeks to 5 years, Voluntary Prekindergarten (VPK), therapy services that support developmental milestones, and individualized ABA services for children with autism. The Front Desk & Scheduling Specialist plays a key role as the first point of contact for families, delivering friendly customer service and administrative support. This position guides families through check-in and scheduling, manages EHR documentation, and coordinates therapy appointments to ensure smooth, efficient operations. At Easterseals Florida, we are committed to creating opportunities, strengthening communities, and making a meaningful difference every day.

What we offer:

• Ongoing Professional Development opportunities (live + on-demand)
• Comprehensive Medical, Dental, and Vision Plans
• Generous paid time off (Holidays, Vacation, Sick, and Personal Time)
• Employee Assistance Program for additional support
• Access to several Supplemental Insurance Policies
• 401(k) Retiring Savings Plan
• Easterseals Cares Wellness Program
• Strong focus on work-life balance
• Meaningful work with the chance to make a lasting community impact

  A Snapshot of What You’ll Do

  • Welcome clients and manage front desk check-in, ensuring accurate EHR documentation
  • Answer and route incoming calls professionally
  • Schedule therapy evaluations and ongoing appointments across OT/PT/ST services
  • Coordinate schedule changes, cancellations, and makeup sessions
  • Communicate with families, therapists, and staff regarding appointments and updates
  • Monitor attendance, follow up on no-shows, and reinforce attendance policies
  • Maintain accurate client records, demographics, and schedules in the EHR system
  • Process co-pays, confirm appointments, and notify clinicians of arrivals
  • Assist with discharge coordination and documentation
  • Support daily office operations, including opening/closing and maintaining a clean, safe environment
  • Provide backup administrative and medical records support as needed

    Qualifications:

    • Minimum of a High School diploma or equivalent
    • Customer service and scheduling experience
    • At least one year of office or administrative experience
    • Outstanding interpersonal and customer service skills
    • Strong phone and communication skills (verbal and written)
    • Excellent organizational skills and ability to prioritize tasks
    • Ability to maintain confidentiality and professionalism at all times
    • Demonstrates flexibility, teamwork, and a collaborative mindset
    • High level of integrity, discretion, and sound judgment
    • Ability to meet our approved driver qualifications