Program Coordinator - Rapid Rehousing

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

Summary Description of Work

This position provides direct supervision and program oversight of a Rapid Rehousing (RRH) program serving individuals and families experiencing homelessness. The programs provide temporary financial assistance and support services to help individuals and families obtain and maintain permanent housing.

Supervisory responsibilities and major agency-wide support functions begin at this level. Decision making, problem solving and ongoing task prioritization are critical. Training in supervision and management is required.

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Minimum Qualifications

• Bachelor’s Degree in Human Services or related field AND three years of experience in case management or direct service provision
• Supervisory/program management experience is a plus
• Valid Driver’s License and acceptable driving record

Essential Duties and Responsibilities

• *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• *Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
• *Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• *Lead bi-weekly team meetings, including approving cases for assistance and providing feedback on case plans and service delivery.
• *Review caseload status of team members and assign new cases/referrals to ensure capacity.
• *Provides case coverage in emergency and back-up situations, including assisting with other RRH programs as needed
• *Reviews and monitors client records to ensure that required information is collected and entered into prescribed formats, reported in a timely manner prior to move-in, intake, and exit
• *Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• *Ensure that the program meets targets for capacity and performance outcome including making adjustments to the program as needed to improve performance.
• *Completes and reviews quarterly outcome reports.
• *Review monthly statistical reports and HMIS reports for data for quality and accuracy.
• *Complete monthly, quarterly and annual reports as required by funding sources
• *Collaborate with Program Director to improve policies and procedures to increase efficiency of the program
• *Demonstrates knowledge of current community and Heartland Family Service programs and resources
• *Works with shelters and other referral sources to ensure that the program is well advertised
• *Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• *Travel within metro area is required including use of personal vehicle.
• *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Is able to work both independently, with little supervision, and as a part of a team.
• Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
• Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance
• Able to evaluate program services and make recommendations.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Can develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• *Creates, maintains and shares as appropriate a dynamic self-care plan.
• * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• * Essential functions of this job is to be performed on company physical work site. During Covid-19 pandemic some work is completed remotely.
• Performs other program related duties as assigned.