Veterans Suicide Prevention Outreach Specialist

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Veterans Suicide Prevention Program Coordinator provides leadership and operational oversight for Heartland Family Service’s Veterans Suicide Prevention Grant program. This position manages grant compliance and administration, guides the day-to-day work of program staff, develops and maintains program policies and procedures, and oversees the collection and reporting of data required by the VA and agency leadership. This is a leadership role for someone who brings organizational and analytical strength alongside a genuine commitment to Veteran wellbeing and suicide prevention.

Our Commitment to Veterans

We value the knowledge, resilience, and perspective that Veterans bring to this work. We encourage Veterans and candidates with relevant lived experience to apply — we are proud to support those who have served. Veteran status and/or lived experience with military culture or Veteran services is a plus.

Compensation: Salary is determined by total years of relevant experience
Work Schedule: 40 hours per week

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MINIMUM QUALIFICATIONS

• Bachelor’s degree in social work, Public Health, Human Services, Psychology, or a related field required; Master’s degree preferred.
• Minimum of two to three years of experience in program coordination or a related human services role; experience with grant-funded programs is strongly preferred.
• Knowledge of or experience with Veteran populations, VA systems, or suicide prevention strongly preferred.
• Veteran status and/or military experience strongly preferred; lived experience navigating military transition, veteran services, mental health challenges, or recovery is highly valued.
• Demonstrated experience with grant compliance, data collection, reporting, and policy and procedure development.
• Strong organizational skills with the ability to manage multiple priorities and deadlines; excellent written and verbal communication skills.
• Proficient in Microsoft Office; experience with electronic health records or case management systems preferred.
• Valid driver’s license and reliable transportation required; ability to maintain confidentiality with professionalism and discretion.

Essential Duties and Responsibilities

Grant Management & Compliance

• Serve as the primary administrator for the Veterans Suicide Prevention Grant, ensuring all activities are implemented in accordance with grant requirements, timelines, and funder expectations.
• Prepare and submit required grant reports, invoices, and documentation to the VA and other stakeholders accurately and on time.
• Monitor the grant budget in coordination with agency finance staff, tracking expenditure and ensuring appropriate use of funds.
• Maintain grant files and records in compliance with VA, federal, and agency standards; proactively communicate any risks to grant compliance or performance to leadership.

Data Collection & Reporting

• Design and maintain systems for tracking program data including outreach contacts, referrals, service utilization, and client outcomes.
• Ensure program staff complete required documentation accurately and consistently; compile and analyze data to prepare internal and external reports.
• Use data to identify trends, gaps, and opportunities to strengthen program delivery and Veteran outcomes in alignment with VA reporting requirements.

Policy & Procedure Development

• Develop, implement, and maintain program-specific policies and procedures aligned with agency standards, VA grant requirements, and best practices in suicide prevention and Veteran services.
• Ensure staff are trained in established protocols and collaborate with agency leadership to meet COA and other accreditation standards.
• Support development of crisis response, mandatory reporting, and safety planning protocols in collaboration with clinical leadership.

Program Leadership & Staff Coordination

• Provide day-to-day supervision and coordination of Veterans Suicide program staff, including the Veteran Outreach Specialist and other grant-funded positions.
• Lead regular team meetings, orient and onboard new staff, and identify development opportunities relevant to Veteran services and suicide prevention.
• Build and sustain partnerships with VA facilities, Veteran service organizations, and community providers; represent the agency in relevant coalitions and collaborative meetings.
• Display a courteous and caring attitude at all times; cooperate and collaborate with program staff, volunteers, and community partners.
• Abide by all agency and program procedures, policies, and requirements; perform other duties as assigned.
• *Create, maintain and share as appropriate a dynamic self-care plan.
• * Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• * Essential functions of this job are to be performed on company physical work site or designated workspace.

*DENOTES ESSENTIAL JOB FUNCTIONS