On-Call (PRN) Family Shelter Assistant

Homeless No More works with families that are at-risk or experiencing homelessness through the following strategic initiatives: emergency services (Family Shelter), transitional shelter (St. Lawrence Place), affordable housing (Live Oak), and advocacy. We do this by supporting homeless and at-risk families through services and environments that help maximize their potential and move them toward independent living.

The On-Call (PRN) Family Shelter Assistant is part of the Family Services Team and will report to the Lead Family Shelter Assistant and Programs Operations Manager. This position does not have a set schedule. Hours are offered when a regular staff member is unavailable due to illness, emergency, or other unplanned absences, and you may receive little to no advance notice when you are needed.

Candidates must be available and willing to respond on short notice, including evenings, overnight shifts, weekends, and holidays. This is an ideal position for someone who wants flexibility and meaningful work without a fixed weekly schedule. This position provides basic oversight and safety for those living at the Family Shelter, as well as serving as point of contact for evening volunteer groups and community partners.

Essential Responsibilities

• Provide supervision and redirection as needed for families experiencing homelessness at the Family Shelter
• Conduct and document hourly dorm, property and facilities inspections
• Support Life Skills and other enrichment activities for families
• Ensure families are following program guidelines, policies, and procedures
• Assist with preparing and serving meals
• Provide general oversight and direction to volunteer groups as directed
• Communicates immediately with appropriate on-call staff and/or police in case of operational or program emergencies
• Accurate and timely documentation of all client interactions in designated records, ensuring documentation adheres to HMIS guidelines, grant requirements, and organizational procedures
• Assist with family-related events (festivals, Holiday Shop, etc.), community events (RoundTable), and special events (fundraisers)
• Responsible for ensuring connector building is organized and cleaned

Other Responsibilities: Attend training and workshops as necessary

• Additional duties as assigned

Position Qualifications

We are looking for someone who: Thrives in a fast-paced, fun environment, and enjoys working with children and families

• A passion for helping families attain stability
• Demonstrates the ability to work effectively as a member of a multidisciplinary team
• Has strong verbal and written communication, administrative, and organizational skills
• Has a strengths-based and solution-focused approach
• An ability to successfully multi-task, prioritize, or pivot to ensure quality care