- Provide exceptional customer service to guests, vendors, performers, volunteers, and staff.
- Welcome and check in guests for events, workshops, tours, and special programs.
- Communicate Garden guidelines, safety procedures, and visitor etiquette upon guest arrival.
- Serve as a positive and professional representative of the Japanese Friendship Garden.
- Assist with the physical setup and breakdown of events, including moving, arranging, and storing tables, chairs, tents, linens, staging, signage, lighting, audio/visual equipment, and other event materials according to event layouts.
- Load, unload, transport, and organize event equipment before and after programs.
- Assist the Facilities & Maintenance team with lighting installation, decor installation, and other event infrastructure as needed.
- Ensure event spaces, storage areas, restrooms, and Garden grounds are clean, organized, and event-ready before, during, and after programs.
- Remove trash, return equipment to designated storage locations, and maintain an orderly work environment.
- Provide on-site support for educational programs, festivals, workshops, and special events.
- Assist with vendor, performer, instructor, and volunteer needs during event operations.
- Support guest flow, parking operations, and directional assistance, as needed.
- Respond promptly to operational needs to ensure a safe, organized, and welcoming guest experience.
- Conduct public and private tours, as needed, following the completion of Docent training.
- Maintain a working knowledge of the Japanese Friendship Garden, its mission, programs, and visitor services.
- Demonstrate an interest in Japanese culture and Japanese gardens while representing the organization professionally.
- Follow all safety procedures and assist with maintaining a safe environment for guests and staff.
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