Jr IT Generalist

Junior IT Generalist (Temp)

Legal Services Of the Hudson Valley

White Plains, NY

Temporary

Salary: $63,000.00 - $69,000.00

Application Deadline: Dec 15, 2026

Position Overview

The Junior IT Generalist (Temp) will support LSHV’s IT operations with a focus on desktop support, endpoint management, asset tracking, infrastructure maintenance, and helpdesk support. This role is ideal for someone with broad IT knowledge and hands-on experience across systems and hardware, who can work independently and travel between LSHV offices as needed.

Role Focus Areas

• Asset Management
• Assist with the tracking and management of IT assets across all sites.
• Assist with proactive replacement of end-of-life laptops.
• Retrieve and decommission outdated equipment.
• Maintain and update loaner laptops.
• Endpoint Management
• Configure and support endpoints (laptops, desktops).
• Conduct day-to-day desktop support visits.
• Provide on-site support for tasks not covered by permanent staff.
• End-User Support
• Deliver responsive and professional support to staff across all locations.
• Troubleshoot hardware and software issues in person and remotely.
• Assist users with system access, application usage, and general IT inquiries.
• Provide onboarding support for new employees, including hardware setup and account provisioning.
• Temporary IT Support
• Deliver general IT support with a focus on desktop and endpoint tasks.
• Assist with asset cleanup and documentation.
• Helpdesk Management (As Needed)
• Assist in managing helpdesk ticketing systems.
• Monitor and prioritize incoming support requests.
• Ensure timely resolution and communication with end users.
• Escalate complex issues appropriately.
• Special Projects
• Participate in IT-related projects as assigned, including system upgrades, equipment deployments, and documentation initiatives.
• Collaborate with IT leadership to support organizational technology goals.
• Entra Improvements
• Clean up obsolete groups in Microsoft Entra.
• Implement standardization and improvements to enhance identity and access management.
• Infrastructure Maintenance
• Support general upkeep of IT infrastructure across office locations.
• Perform routine hardware maintenance and replacements (e.g., USB backup batteries).
• Assist with cleanup, organization, and decommissioning of legacy equipment and data rooms.
• Contribute to maintaining a safe, efficient, and well-documented IT environment.
• Other Duties as Assigned
• Perform additional IT-related tasks as requested to support the needs of the department and organization.

Qualifications/Education

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum 2–3 years of experience in IT helpdesk or systems administration.
• Broad IT knowledge across systems, hardware, and software.
• Proficiency in Windows 10/11, Office 365, Azure, Intune, and Active Directory.
• Familiarity with networking protocols (TCP/IP, DHCP, DNS), VPN setup, and firewall management.
• Experience with low-voltage infrastructure tasks preferred.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently while also working collaboratively in a team environment.
• Excellent interpersonal, oral and written communication, and customer service skills.
• Must be able to lift up to 50 lbs. (servers, batteries, monitors).
• Valid driver’s license and access to a vehicle for travel and transporting equipment between LSHV locations.