*NOTE: Please apply to the link provided -https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=742635d1-d0e4-47af-9300-fb20c72a6a70&ccId=19000101_000001&jobId=936314&lang=en_US*
Job description:
SUMMARY:
NACC / Red Lake Wiinodewe Intensive Outpatient Program is a Native American, culturally rooted, harm reduction-based chemical health program that offers integrated health services. We are currently seeking an Intensive Outpatient Program Coordinator to join our team. An Intensive Outpatient Program (IOP) Coordinator is the critical link between patients, clinicians, and administrative systems, managing the logistical flow within treatment programming.
Ideal candidates will have experience working with Native communities, a strong understanding of recovery pathways, and a commitment to trauma-informed, culturally responsive care.
Qualifications
UMICAD or LADC
Have a valid driver’s license
High school diploma or higher
Experience working with underserved communities in the chemical health field.
Knowledge and understanding of ASAM criteria
Job Duties
Program Coordination
Respond to phone calls, messages, and general program inquiries and connect individuals with the appropriate staff or resources.
Support communication and coordination among clients, IOP staff, other NACC departments, and community partners.
Plan and coordinate client activities, program events, outreach activities, and community engagement.
Work with clinicians to provide follow-up care and connection to referred biopsychosocial services identified in client-relative treatment plans.
Support coordination tasks related to chemical health program expansion and strengthening external partnerships.
Client Access & Transportation
Help navigate the practical steps required to access and participate in IOP services.
Coordinate transportation for clients, including arranging Ubers or other approved transportation to and from programming.
Identify barriers that may prevent clients from participating in services and work with staff to help address them.
Referrals, Intake & Scheduling
Serve as a welcoming first point of contact for prospective client-relatives, families, referral partners, and others seeking programming information.
Receive incoming referrals and ensure consistent communication with the referent and potential client-relative to coordinate treatment admission and/or offer additional recovery care referrals.
Screen incoming referrals to determine if their ASAM level of care matches the programming level of care to participate in our Intensive Outpatient Program (IOP) and assess immediate recovery needs.
Schedule and complete intake paperwork with client-relatives who are admitting to IOP.
Review completed intake screeners with counselors and clinicians.
Provide orientation to new client-relatives enrolling in programming.
Maintain an organized system for tracking referrals, appointments, and follow-up needs.
Identify uninsured client-relatives and assist with gathering information needed to resolve insurance coverage issues.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPUTER SKILLS:
Proficiency in Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Microsoft; Presentation Software (PowerPoint); Electronic Medical Records; professional communication apps
COMPETENCIES:
- Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
- Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Dependability -Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitment; Completes tasks on time or notifies appropriate person with an alternate plan.
- Interpersonal Skills -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement -Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation -Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support -Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Respects diversity.
- Planning/Organizing -Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Assesses acuity according to client needs; Develops realistic action plans.
- Problem Solving -Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
- Professionalism -Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through commitments.
- Safety and Security -Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand, sit, bend, and lift
- Continually required to walk, climb, balance, talk, or hear.
- Frequently required to utilize hand and finger dexterity
- Occasional exposure to wet and/or humid conditions (non-weather)
- Frequent exposure to outside weather conditions
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- The employee must be able to lift or move up to fifty pounds.
- Specific vision abilities required by this job include Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
Education:
- Associate (Preferred)
Experience:
- behavioral health or chemical health field: 1 year (Preferred)
License/Certification:
- LADC or ADC (Preferred)
Work Location: In person