Program Director

• . What You’ll Experience Working Here Founded in 1979 by families seeking connection and support, the Special Needs Support Center (SNSC) serves children, adults, and families across the Upper Valley ...

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1. What You’ll Experience Working Here

Founded in 1979 by families seeking connection and support, the Special Needs Support Center (SNSC) serves children, adults, and families across the Upper Valley of Vermont and New Hampshire. Our mission is to empower our community to be a place where we all belong. Our youth and adult programs create opportunities for connection, learning, independence, and inclusion. As Program Director, you will guide these programs and help participants, families, volunteers, and partners shape what comes next.

2. Role Snapshot

You will lead the design, delivery, and evaluation of SNSC youth and adult programs. You will oversee day-to-day program operations, support staff and volunteers, develop community partnerships, and use participant feedback and outcomes to strengthen our work.

Reports to: Executive Director

Collaborates with: Director of Community Outreach, Marketing Manager, Office Manager, and Educational Advocacy &; Community Outreach Manager

Schedule: Full-time, 40 hours per week

Location and work model: In-person, White River Junction, Vermont; programming and meetings at community locations

3. What You’ll Do Day-to-Day

• Lead, plan, implement, and evaluate inclusive youth and adult programs, camps, and community events.
• Manage schedules, staffing, materials, program logistics, safety, accessibility, and responsiveness to participant needs.
• Supervise, recruit, train, coach, and support program staff and volunteers.
• Lead the Programs Committee and coordinate program priorities, goals, budgets, and compliance with organizational strategy.
• Design program goals, outcomes, feedback tools, and evaluation systems; collect and analyze data and report results to the Executive Director, Board, and grant funders.
• Work with the Advocacy and Marketing Committees, and collaborate across SNSC to identify opportunities for improvement and share program stories and results.
• Develop program pilots and bring proposals requiring additional resources to the Executive Director.
• Build partnerships and communicate with participants, families, and community organizations; support youth and community inclusion initiatives.
• Coordinate with the Office Manager on accurate records and compliance, and with the Marketing Manager on participant stories and program updates.
• Model disability inclusion, cultural responsiveness, trauma-informed practice, professional boundaries, and respect.

4. What You Need to Master

• Designing and operating safe, accessible, high-quality community programs.
• Leading teams and volunteers through coaching, clear expectations, and constructive feedback.
• Using participant feedback and program data to evaluate outcomes and improve services.
• Managing simultaneous schedules, logistics, budgets, deadlines, and community relationships.
• Communicating respectfully and effectively with people with disabilities, families, colleagues, and partners.
• Collaborating across departments and adapting to changing program needs.

5. Your Outcomes in the First 12 Months

By day 90: Learn the full youth and adult program portfolio, key relationships, program schedules, safety practices, and existing evaluation systems.

By day 90: Review current program goals, staffing, and participant feedback with the Executive Director and establish priorities for the year.

By month 6: Maintain a consistent program planning and reporting process, with documented participation, feedback, and outcomes.

By month 12: Present an annual assessment of program impact, accessibility, strengths, and opportunities for improvement to the Executive Director and Board.

6. What We’re Looking For

Required

• Experience leading or managing community-based programs or services.
• Strong program design, implementation, evaluation, and organizational skills.
• Demonstrated ability to supervise, train, and support volunteers.
• Extensive knowledge of disability services, accessibility, and inclusive programming.
• Ability to collect, analyze, and report program data.
• Excellent communication, collaboration, time management, and problem-solving skills.
• 3+ years of experience working with individuals with disabilities of all ages.
• Commitment to diversity, equity, inclusion, belonging, empathy, and professional integrity.

Preferred

Degree and experience in special education.

7. Where You’ll Work

This is a full-time, in-person position based at SNSC in White River Junction, Vermont. The role frequently involves visiting program sites and meeting community partners throughout the Upper Valley. Some programs and events may require schedule flexibility, including occasional evenings or weekends.

Physical and practical demands

• Work includes computer and administrative tasks, in-person meetings, and active presence at community programs and camps.
• Travel between local program sites may be needed; SNSC reimburses approved business mileage under its policy.
  

  SNSC provides reasonable accommodations so qualified individuals with disabilities can perform essential job functions.

8. Compensation & Perks

Salary range: $65,000-$85,000 per year.

• Qualified Small Employer Health Reimbursement Arrangement (QSEHRA): up to $6,450 annually for individual coverage or $13,100 for family coverage, prorated for new hires; eligibility begins on the first day of employment.
• 403(b) retirement plan with an employer match of employee contributions up to 4% of annual compensation, subject to plan terms and annual determination.
• Vacation accrual starting at 10 days annually, increasing with years of service; up to 60 hours of accrued sick time and 3 paid personal days annually.
• 10 named paid holidays, plus 5 accrued paid holidays for use at the employee’s discretion.
• Annual taxable wellness reimbursement of up to $700, subject to proration.
• Employer-sponsored basic life insurance and short- and long-term disability benefits for eligible staff.
• Two additional paid days for volunteering or civic engagement, eligible bereavement leave, and opportunities for approved professional development.

Benefits are subject to eligibility, waiting periods, plan terms, and SNSC policies. Vacation, sick time, personal days, and discretionary holidays are generally available for use after 90 days; retirement matching and insurance benefits have applicable eligibility rules.

Special Needs Support Center is an equal opportunity employer. Qualified applicants receive consideration without regard to protected characteristics under applicable law. We welcome applicants with lived experience of disability and are committed to reasonable accommodations throughout recruitment and employment. To request an accommodation, contact admin@snsc-uv.org. Materials in alternate formats and virtual or in-person interviews are available upon request.

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1. What You’ll Experience Working Here

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• Lead, plan, implement, and evaluate inclusive youth and adult programs, camps, and community events.

• Manage schedules, staffing, materials, program logistics, safety, accessibility, and responsiveness to participant needs.

• Supervise, recruit, train, coach, and support program staff and volunteers.

• Lead the Programs Committee and coordinate program priorities, goals, budgets, and compliance with organizational strategy.

• Design program goals, outcomes, feedback tools, and evaluation systems; collect and analyze data and report results to the Executive Director, Board, and grant funders.

• Work with the Advocacy and Marketing Committees, and collaborate across SNSC to identify opportunities for improvement and share program stories and results.

• Develop program pilots and bring proposals requiring additional resources to the Executive Director.

• Build partnerships and communicate with participants, families, and community organizations; support youth and community inclusion initiatives.

• Coordinate with the Office Manager on accurate records and compliance, and with the Marketing Manager on participant stories and program updates.

• Model disability inclusion, cultural responsiveness, trauma-informed practice, professional boundaries, and respect.

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Designing and operating safe, accessible, high-quality community programs.