Bilingual Case Manager (English/Spanish)

Bilingual Case Manager (English/Spanish)

Reports to: Deputy Director

Position Summary

The CSBG Case Manager provides comprehensive case management services to low-income individuals and families throughout Westchester County. This position helps participants overcome barriers to self-sufficiency by conducting assessments, developing service plans, coordinating assistance programs, providing advocacy, and connecting clients to critical community resources.

The Case Manager administers a variety of support services, including rental assistance, utility assistance, food assistance, clothing and furniture support, emergency financial assistance, housing stabilization services, and referrals to community-based programs.

Key Responsibilities

• Conduct client intake, eligibility determination, and needs assessments.
• Data collection and reporting activities (CAP60).
• Develop individualized service and self-sufficiency plans.
• Provide ongoing case management, support, and follow-up services.
• Advocate for participants and coordinate access to needed resources.
• Maintain communication with participants, landlords, utility providers, and community partners.
• Provide crisis intervention and problem-solving support.

• Administer and coordinate:
• Rental Assistance
• Utility Assistance
• Food Pantry and Food Resources
• Clothing Assistance
• Furniture and Household Goods Assistance
• Emergency Financial Assistance
• Assist households experiencing housing instability or risk of homelessness.
• Develop housing stabilization plans.
• Coordinate referrals to housing and supportive service programs.
• Work collaboratively with landlords and housing providers.
• Monitor participant housing outcomes and progress.

• Connect participants to:
• Employment and workforce development programs
• Education and training opportunities
• Healthcare services
• Childcare resources
• Mental health services
• Transportation assistance
• Senior and veteran services
• Domestic violence support services
• Legal assistance programs
• Maintain accurate client records and case notes.
• Enter data into agency databases and case management systems.
• Track outcomes and performance measures.
• Ensure compliance with CSBG requirements and agency policies.

Outreach & Community Engagement

• Participate in community outreach events and resource fairs.
• Build relationships with referral partners and stakeholders.
• Promote program awareness throughout underserved communities.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Community Development, Public Administration, or a related field preferred.
• Minimum of two (2) years of experience in case management, human services, social services, housing assistance, or community services preferred.
• Experience working with low-income individuals and families strongly preferred.
• Case Management Certification or related human services certification.
• Knowledge of Community Services Block Grant (CSBG) programs and anti-poverty initiatives.

Skills & Knowledge

• Strong assessment, interviewing, and case management skills.
• Knowledge of community resources and public benefits programs.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation abilities.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office and electronic case management systems.
• Commitment to maintaining confidentiality and professional boundaries.
• Valid New York State Driver's License required.
• Reliable transportation preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Job Type

Full-time

Location

Yonkers, NY

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Salary: $50,000.00 - $55,000.00 per year

Benefits include 401(k), 401(k) matching, dental insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, retirement plan, and vision insurance.