Permanent Supportive Housing Case Manager

Position Title: Permanent Supportive Housing Case Manager Reports To: Director of Housing Stability Job Classification: Full-Time, Non-Exempt Supervises: N/A Position Purpose: In support of the AIM Center’s mission, this position is responsible for promoting community integration and providing on-site support for housing residents to meet the obligations of their lease. Using a person-centered, culturally responsive, and evidence-based trauma-informed approach, the supportive housing case manager will promote independence, community belonging, social capital, and well-being.

This position supports residents in accessing community resources and developing skills to re-integrate into the community through a supportive, professional relationship. Essential Duties and Responsibilities Case Management Duties Support residents through assessment, planning, implementation, coordination, monitoring and evaluation Collaborate with AIM Center program staff and housing residents to develop a service plan addressing housing needs for applicants, with evaluation and updating every six months Monitor progress or lack of progress toward housing goals set forth in individual service plans and assist in revisions as necessary Complete all required documentation that accurately and fully describes the resident’s progress toward their goals and support activities Notify AIM Center clubhouse support staff, case managers, and other identified support persons of resident issues as appropriate Serve as liaison between residents and […]

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Essential Duties and Responsibilities

Case Management Duties

• Support residents through assessment, planning, implementation, coordination, monitoring and evaluation
• Collaborate with AIM Center program staff and housing residents to develop a service plan addressing housing needs for applicants, with evaluation and updating every six months
• Monitor progress or lack of progress toward housing goals set forth in individual service plans and assist in revisions as necessary
• Complete all required documentation that accurately and fully describes the resident’s progress toward their goals and support activities
• Notify AIM Center clubhouse support staff, case managers, and other identified support persons of resident issues as appropriate
• Serve as liaison between residents and housing management regarding complaints and grievances

Promoting Stable Housing and Independent Living

• Teaching appropriate social behavior, and other skills to help promote a person’s independence while in the community.
• Assist people in advocating for themselves and learning more about their rights.
• Determine the need for and provide or arrange for life skills instruction either on or off-site.
• Assist in scheduling and facilitating meetings for potential roommates.
• Assist with move-in processes
• Plan and attend monthly residential socials
• Create and distribute monthly calendar working side by side with a resident member
• Distribute/inform residents of specific AIM Center unit opportunities including classes, socials, and wellness & recovery programs
• Serve as liaison between residents and housing management regarding complaints and grievances

Relationship and Community Building

Our case management approach is centered on empowering our tenants. We focus on tenant goals, preferences, and strengths to guide our work. The services we provide are collaborative, not prescriptive.

Cultural humility and respect must guide all our interactions with tenants.

• Promote and support residents’ participation in educational, employment, support, recreational, and enrichment opportunities available through the AIM Center and the broader community, including Clubhouse social events.
• Facilitate meaningful community engagement opportunities and support residents in identifying and exploring their interests to promote sustained community involvement.
• Support and empower residents in organizing peer support groups, community activities, structured programs, and guest speaker presentations that promote engagement and connection.
• Build positive relationships within the community including community members, law enforcement, housing and social service agencies
• Plan and attend monthly resident meetings
• Attend neighborhood and community meetings as appropriate

Other

• Provide transportation for housing residents to community events and activities, including those hosted at the AIM Center
• Participate in a rotating, on-call schedule for resident and property related emergencies.
• Maintain necessary competence to complete job duties as described including necessary training and certifications as assigned
• Assist leadership in housing and administrative functions as needed
• Assist in other job duties as assigned in the Housing Resource Center
• Participates in Clubhouse social and holiday staff rotation coverage

Required Education/Training/Experience: Bachelor’s degree in social work preferred or a social services degree in a directly related field.

• Ability to work independently and produce quality work under deadlines
• Excellent written and verbal communication skills
• Ability to set and maintain positive and professional boundaries with residents
• Intermediate computer literacy and familiarity with applications such as databases and spreadsheets, word processing, email, and the internet

Preferred: Experience in the mental health field, preferably in community-based or residential settings.

• Bilingual in English and Spanish or other languages
• Knowledge of Hamilton County resources

Mandatory Additional Requirements: Pass a pre-employment background check

• Valid Tennessee driver’s license. Ability to obtain an F-Endorsement within 14 days (Tennessee Residents only), 3-year clean MVR, NO DUI/DWI
• Reliable transportation and automobile liability insurance
• First Aid and CPR certification or willingness to obtain First Aid and CPR certification
• Ability to read, write, and understand verbal and written instructions
• Successfully complete all training, including online Relias courses

The AIM Center is an equal opportunity employer and is committed to building a diverse and inclusive workplace.

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Position Title: Permanent Supportive Housing Case Manager

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Reports To: Ul

• Support residents through assessment, planning, implementation, coordination, monitoring and evaluation
• Collaborate with AIM Center program staff and housing residents to develop a service plan addressing housing needs for applicants, with evaluation and updating every six months
• Monitor progress or lack of progress toward housing goals set forth in individual service plans and assist in revisions as necessary
• Complete all required documentation that accurately and fully describes the resident’s progress toward their goals and support activities
• Notify AIM Center clubhouse support staff, case managers, and other identified support persons of resident issues as appropriate
• Serve as liaison between residents and housing management regarding complaints and grievances

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• Teaching appropriate social behavior, and other skills to help promote a person’s independence while in the community.