Manager of Housing Focused Case Management

Do you thrive on solving problems, collaborating with others, and making a real impact in your community? As Manager of Housing Focused Case Management, you’ll do more than help individuals identify rental vacancies — you’ll guide individuals experiencing homelessness toward stability, support, and lasting change. This is your chance to be the connection point between people and the resources that can transform their health and well-being. If you're driven by purpose and ready to make a difference, we’d love to meet you!

Who are we?

Vail Communities is an organization dedicatedto serving adults living with severe mental illness, providing a unified point of access and coordination for services. Having served the Twin Cities for more than 45 years,we provide comprehensive support tailored to each individual's unique circumstances and mental health wellness journey.

Guided by the values of dignity & inclusion, opportunity, community, and excellence, we're not just alleviating the burdens of illness — we're fostering wellness and cultivating meaningful connections to ensure every individual can thrive. Join us in rewriting the narrative surrounding mental wellness and embracing a future where recovery is not only possible, but transformative.

What do we offer?

At Vail Communities, our employees are at the center of everything we do. We are committed to fostering a collaborative, engaging, and supportive workplace that empowers our team members to thrive both professionally and personally. Through our flexible hybrid work model, strong organizational culture, and meaningful benefits, we strive to create an environment where employees feel valued, supported, and connected to our mission.

As a member of our team, you will have access to a comprehensive benefits package, including our Employee Assistance Program and a full core benefits package designed to support a healthy and balanced lifestyle. We recognize the importance of work-life balance and offer a robust paid time off package, including 11 paid holidays, 5 personal days, and safe and sick time allowances, ensuring employees have the flexibility and support they need both at work and at home.

What will you do?

The Manager of Housing Focused Case Management oversees program operations, supervises one Housing Focused Case Manager, and provides direct support to unhoused individuals. Program goals are to assist households in securing and maintaining stable housing by assessing housing barriers and strengths to determine appropriate housing and service needs, assisting individuals in locating and applying for community-based housing, and transporting individuals to apartment showings and lease signings as needed.

This role provides education to participants on tenant and landlord rights, budgeting, and accessing necessary community resources. The Housing Focused Case Management program works in collaboration with the local Coordinated Entry System to promote housing stability and successful long-term tenancy. Additionally, the position requires completing accurate and timely progress notes, maintaining case file documentation, conducting ongoing analysis to ensure alignment with county practices, identifying opportunities to improve program quality and effectiveness, and performing regular reassessments of clients’ needs and housing status.

The role also includes attending relevant meetings, assisting with office-related tasks as needed, and supporting additional duties as assigned.

To be considered for this opportunity you will bring your skills and talent, BA or BS in human services or related area, or BSW with valid and current Social Work licensure. In lieu of a degree, a minimum of 3 years in related housing experience may be substituted. The m inimum of 2 years’ experience in housing search, placement, and advocacy work is highly preferred. Experience working with individuals with serious and persistent mental illness (SPMI) and/or working with homeless populations highly preferred. Must have and maintain a valid Minnesota Driver’s License, maintain automobile coverage and have access to an automobile to attend meetings in the office and community.

Our Commitment to Diversity, Equity, and Inclusion

Vail Communities is an Equal Opportunity/Affirmative Action employer. We strive to have an anti-oppressive and anti-racist work environment. We embrace diversity, foster inclusion, and do our work through an equitable lens. Persons of color, women, members of the LGBTQ community, veterans, other minorities, and individuals with disabilities are strongly encouraged to apply.

In compliance with the Americans with Disabilities Act, Vail Place will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.