Case Manager - Restoring Waters

Title: Restoring Waters Case Manager

Status: Exempt, full time (40 hours/week)

Location: Saint Paul, Minnesota

Supervisor: Restoring Waters Program Manager

Direct Reports: none

Compensation: $47,000/year to $52,000/year

Organization

Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.

Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.

Purpose

The Restoring Waters Case Manager is responsible for providing intensive case management for women and those with marginalized genders at Restoring Waters - a single-site permanent supportive housing program serving 60 individuals. This position supports clients in determining and addressing goals and works closely with other staff to ensure effective team communication that promotes client satisfaction and effective, self-directed services using a client-centered approach.

Responsibilities

• Provide case management to approximately 20 to 25 clients
• Maintains up to date and organized case files through an electronic record system including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services
• Tailor individual meetings and case management to promote success and stability through assessing service needs, developing initial goal plans and coordination of services for adult residents within 30 days of participant entry and in six months increments after
• Assist clients in accessing community resources, accompany clients to initial and/or significant appointments and meetings
• Collect and record all required statistical information, accurately reporting data in timely manner
• Participate in client intake and move-in processes as needed, focusing on recovery and client-centered care, assisting individuals in creating and following harm reduction plan and resolving crisis as appropriate
• Organize and facilitate groups to provide education and information to clients, support residents in developing peer run groups and meetings
• Serve as on-call staff as assigned to respond to crisis or emergencies as arise
• Provide front-desk coverage in conjunction with programming team
• Fosters a positive, engaged participant community
• Supports the resident community to increase community building skills and community membership skills
• Assists participants and families as needed to identify and address community concerns and issues
• Facilitate peer mediation as needed
• Assists participants to identify opportunities for community integration and developing natural support networks
• Function as a team member
• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
• Provides information needed by other team members in a timely and effective manner
• Offers assistance to team members as needed
• Willing to give and receive feedback to and from team members
• Takes direction from supervisor or manager, and accepts and implements team decisions as made
• Other duties
• Participates in staff and team meetings
• Promotes community awareness of Emma Norton Services
• Attends community meetings as relevant and necessary
• Participates in agency efforts to promote a mutually respecting, multicultural environment and participates in training opportunities related to economic, racial and cultural diversity as requested
• Complete and maintain up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire
• Performs other duties as apparent or assigned

Requirements

• Ability to work Monday required. Other dates open to negotiation
• A relevant course of study in a social services field and a minimum of one year of related experience
• Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C
• Must have a personal smart phone for our Zoom phone system. Company provides a monthly stipend
• Experience delivering services to adults who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
• Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches
• Able to identify and assess a wide range of client needs
• Knowledgeable about community resources
• Experience and high level of proficiency using Microsoft Office
• Able to interact with people in a manner which shows sensitivity, respect, and professionalism
• Ability to communicate effectively orally and in writing
• Able to exercise good judgement and problem solving in a variety of circumstances
• Ability to work with a high level of accuracy and attention to detail
• Able to maintain professional boundaries
• Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds
• Duties may require physical ability to climb stairs
• Duties require extended use of a keyboard
• Ability to work until own initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person