Program Manager

Job description:

Title: Restoring Waters Program Manager

Location: Saint Paul, Minnesota

Supervisor: Program Director

Direct Reports: Restoring Waters Case Managers

Compensation: $62-66,000/annually

Purpose: The program manager is responsible for the overall day-to-day operations of Restoring Waters, a 60-unit supportive housing apartment building in Saint Paul’s Highland Park neighborhood. This position includes program management and administration, staff supervision, property management coordination, and back-up case management.

Responsibilities

1. Program Management

• Works with program director to manage admission and discharge processes for participants, as well as overall system procedures.
• Meets with providers and participants to mediate conflicts, crises, or grievance concerns as needed.
• Monitors access, eligibility, effectiveness, and follow-through of services by providers and participants; problem-solves as needed.
• Ensures occupancy targets and utilization rates established in the annual budget are reached.
• In conjunction with program director, provides analysis and outcomes to improve program.
• Collaborates with staff to ensure a holistic approach is taken with each participant.
• Responsible for supporting team with case management services for program, as needed.
• Partners with Project for Pride in Living property management and related entities for resident intake, tenancy, and building related concerns.

2. Program Administration:

Manages the day-to-day operation(s) of the following:

• Maintains program revenues and expenses in accordance with the approved budget and adjusts as needed; demonstrates sound fiscal management.
• In conjunction with program director, ensures compliance with all government contract mandates and other funding directly applicable to the program; including contract requirements, documentation compliance, and preparation for site visits and audits.
• Ensures compliance with all DHS funded Housing Support and MN Department of Health housing requirements.
• Enters information into all required databases both externally and internally to the agency.
• In conjunction with advancement department and program director, identifies and communicates program needs to facilitate fundraising efforts.

3. Supervise Staff

• Manages all staff, interns and volunteers; conducts employee evaluations of direct reports; provides recommendations about hiring, assigning or terminating staff.
• Schedules all staff; ensures complete program coverage.
• Ensures effective orientation and training for staff.
• Provides regularly scheduled one-to-one supervision meetings; plans and leads team meetings.
• Trains and supervises staff using a variety of methods: verbal and written instructions, demonstrating, coaching, role modeling, role-playing, observation, or requesting written reports.
• Explains and implements agency policies; in conjunction with program director and executive director, provides clarification of agency policy to staff and clients as needed.

4. Fosters a positive, engaged participant community

• Teaches and supports community building skills and community membership skills for participants.
• Assists participants and families with identifying and addressing community issues/concerns as needed.
• Facilitates peer mediation as needed.
• Assists participants with identifying opportunities for community integration, and developing natural support networks.

5. Functions as a team member

• Follows through with own job responsibilities and assignments.
• Provides back up for staff, including weekly rotation of after hour’s on-call duties, and front desk coverage as needed.
• Provides back up services to clients in the event of any staff vacancies.
• Engages in constructive problem solving and conflict resolution, and assists other team members in doing the same.
• Provides information needed by other team members in a timely and effective manner.
• Offers assistance to team members as needed.
• Willing to give and receive feedback to and from team members.
• Takes direction from supervisor, and accepts and implements team decisions.

6. Other duties:

• Participates in staff, supervisor, and team meetings.
• Promotes community awareness of Emma Norton Services.
• Attends community meetings when necessary.
• Participates in agency efforts to promote a mutually respecting, multicultural environment; and in training opportunities related to economic, racial, and cultural diversity.
• Completes and maintains up-to-date knowledge, and expertise, in areas related to job duties; including the completion of HIPAA and vulnerable adult training within seven days of hire.
• Performs other duties as assigned.

Requirements

1. A relevant course of study in a social services field and a minimum of one year of related experience

2. Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C

3. Experience delivering services to adults, youth, or families who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma

4. Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches

5. Able to identify and assess a wide range of client needs

6. Knowledgeable about community resources

7. Experience and high level of proficiency using Microsoft Office

8. Ability to interact with people in a manner which shows sensitivity, respect, and professionalism

9. Ability to communicate effectively orally and in writing

10. Ability to exercise good judgement and problem solving in a variety of circumstances

11. Ability to work with a high level of accuracy and attention to detail

12. Ability to maintain professional boundaries

13. Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds

14. Duties may require physical ability to climb stairs

15. Duties require extended use of a keyboard

16. Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary

17. Ability to drive insured vehicle for relevant job duties

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person