Customer Action Manager (Bilingual Spanish/ English)

We’re seeking a compassionate and detail-oriented fully bilingual (Spanish/ English) Customer Action Manager to lead and oversee the day-to-day operations of our Customer Action Team. The Customer Action Manager ensures the team runs in an efficient manner, measures and improves customer satisfaction, develops effective customer service procedures, and works with the team to set goals and accomplish them. The role includes fostering a positive work environment, managing workflow of team members, ensuring timely service delivery, and improving organizational systems in support of energy-saving programs.