Director of Operations

Summary: The purpose of this position is to build sustaining relationships and provide overall leadership and vision to CEAP ‘s operations and nutrition programs. These programs include our food market, our community thrift store, and community outreach. These core programs share abundance and nourish neighbors to create and celebrate a healthier, stronger, and connected community. The Director of Operations and Programs will drive the operational strategy, direct in processes and procedures, improve established relationships with partners and the hunger relief community, and be instrumental in developing new relationships with partner organizations.

This position reports directly to the President, is part of the senior leadership team, and works collaboratively with other team members.

Major Responsibilities and Activities - Operations

• Participates as a member of the CEAP team in fulfilling the overall mission of the agency
• Supports the President and/or executive team’s vision and process ideals
• Provides training and supervision to program staff
• Responsible for all logistics and vehicle maintenance schedules
• Responsible for facility management and maintenance
• Ensures cleanliness standards are met and maintained
• Partners with all vendors as needed
• Manages stock control and inventory
• Manages budgets and expenses
• Ensures that health and safety regulations are followed
• Documents procedures for third-party monitoring
• Reviews workloads and manpower to ensure targets are met

Major Responsibilities and Activities - Programs

• Decision making and problem solving associated with nutrition programs and projects
• Actively communicates and coordinates with partner organizations and program partners
• Responsible for planning and guiding program strategies that align with CEAP’s mission
• Monitors daily program activities
• Identifies projects necessary to achieve the program’s objectives
• Responsible for coordinating interdependent projects associated with program
• Responsible for identifying and managing program adherence to standards and governance
• Ensures alignment with agency mission, goals, and objectives

Leadership

• Provides vision, recommendations and innovative thinking to the organization’s planning processes, budgeting and strategic initiatives
• Fosters a healthy organizational culture and strong sense of team
• Will uphold a leadership style that promotes collaboration, constructive communication, initiative and professional growth
• Ensures that responsibilities of employees are defined and understood. Establishes goals, monitors progress and provides coaching to enable them to meet their goals
• Creates a positive environment where two-way communication and strong trust are established

Position Requirements: Bachelor’s degree in management or organizational leadership

• 3+ years of proven experience in operations management, process improvement, or related leadership role
• The employee must be able to determine the needs of constituents and how best to meet these needs
• Strong interpersonal skills with the capacity to listen, learn, and engage respectfully with diverse communities
• Ability to calmly and empathetically de-escalate participant and team tension, ensuring a safe and dignified environment
• The employee must be able to participate in developing and accurately representing the decisions of the agency and maintain a positive working relationship with the President

It is equally important that the employee assures continuous cooperative working relations and open communication among staff, board, donors, and community members. To do this, the employee must have exceptional communications skills

• Willingness to occasionally work weekends or evenings, but will adjust and communicate work week schedule accordingly

To apply for this position, send your resume and cover letter to:

Holli Rolfe at holli.rolfe@ceap.com

No phone calls, please.