Director of Operations

Director of Operations

Reports directly to the Co-Presidents, this senior leadership position oversees all operations of the organization and directs, administers, and coordinates its operations activities. The Director of Operations will lead a small staff of direct reports and be expected to create an environment of strong team spirit, with timely and effective communications, a sense of urgency, and high motivation as they work to manage the production and delivery of weekend meals for children in low-income households, as well as Mobile Food Pantry distributions in the communities Filling in the Blanks serves.

RESPONSIBILITIES

• Outreach/Customer Service:
• Maintain regular communications for coordination of meal delivery schedule with enrolled sites.
• Manage database and district calendars for all sites, updating regularly.
• Conduct annual site visits; address areas of concern where needed.
• Responsible for program expansion, adding children with existing sites and/or adding new sites.
• Warehouse/Packing:
• Create and manage the development of the production plan for bag assembly.
• Ensure that staff and volunteers are appropriately trained for the activities they perform.
• Recruit, schedule, and oversee volunteers for packing shifts, including individual, school, community, and corporate group packing events.
• Set monthly goal for packing and ensure conformance with production schedules.
• Manage warehouse inventory levels weekly against demand; track data in the Filling in the Blanks dashboard.
• Oversee the warehouse facility and equipment, including delivery vehicles, and manage related maintenance, repairs, and service contracts.
• Food Procurement & Distribution:
• Manage and plan for the ordering and purchasing of all food inventory.
• Negotiate and manage vendor contracts, and form new partnerships with vendors as products become available.
• Plan and manage the weekly and daily delivery schedule for all sites.
• Track delivery data using the Filling in the Blanks dashboard and Salesforce.
• Identify ongoing opportunities for improvement that enable Filling in the Blanks to develop to its optimum potential and decrease the cost of bag production.
• Manage food forecasting and the operations budget of approximately $4 M.
• Mobile Food Pantry:
• Plan and manage the Mobile Food Pantry program across all locations, including scheduling, food sourcing, staffing, and volunteer coordination.
• Coordinate with host sites and community partners on distribution dates, logistics, and outreach.
• Track Mobile Food Pantry data, including households, registration and individuals served.
• Special Projects:
• Responsible for executing any special donations received (i.e., special food routed to a particular site).
• Manage the Holiday Spirit of the Season program.
• Other:
• Recommend operational improvements to improve efficiency, effectiveness, and continued growth.
• Collaborate with the Co-Presidents and leadership team to develop strategies that support Filling in the Blanks' mission, goals, and priorities.
• Develop, implement, and update operations policies and procedures, including warehouse, food safety, delivery, and volunteer protocols.
• Supervise and serve as a resource for the daily operations and activities of the organization, including managing and oversight of operations staff.
• Hire, train, and evaluate operations staff, including conducting annual performance reviews.
• Continually ensure high safety and sanitation standards at all times, including food safety practices, staff and volunteer safety training, and Occupational Safety and Health Administration injury and illness recordkeeping.
• Provide operations, delivery, and impact data to the Development team for grant applications and reports, and prepare operations updates for leadership and the Board of Directors.
• Perform other duties as assigned.

EXPERIENCE

• At least five years of operations experience in logistics, supply chain, food distribution, manufacturing, nonprofit operations, or a similar field; or an equivalent combination of education and experience.
• At least three years of supervisory experience managing staff and volunteers.
• Valid driver's license and reliable transportation for site visits and off site events.

EDUCATION

• A Bachelor’s Degree or equivalent experience.

PERSONAL ATTRIBUTES

• Excellent people management and a demonstrated commitment to high professional ethical standards.
• Ability to prioritize tasks and handle multiple projects simultaneously and delegate assignments to others.
• Highly proficient computer skills, including Microsoft Office Suite (especially Excel), Salesforce, data dashboards, record keeping, and routine database activity.
• Excellent verbal and written communication and presentation skills.
• Detail oriented.
• Ability to make quick decisions, problem solve to achieve overall satisfaction while ensuring compliance with policy and financial standards.