Community Experience Coordinator

Note: While the intention is for this position to remain permanent, continuation beyond 2027 will depend on available funding.
Schedule: Regular work hours are scheduled flexibly within the Monday to Friday business day. Periodic evening and weekend hours are required to support participants and coordinate events, with flexibility to adjust weekly schedule to ensure 40 hours.
Wage and Benefits: $20.26/hour. Generous paid time off (vacation, earned sick and safe time, holidays), flexible work arrangements, health insurance (employer pays 80%), employee-paid dental and vision plans also available

Application Deadline: Monday, October 19, 12PM. Interviews planned for Oct. 20-26.

Position Summary: Mentor North’s mission is to celebrate youth and support their families through one-on-one mentorship and community engagement.

The Community Experience Coordinator creates opportunities for youth, families, and mentors to engage safely and meaningfully with their community and with one another. Grounded in ongoing dialogue with participants, this role ensures that activities reflect the interests, needs, and preferences of those we serve. It also expands organizational capacity by building and managing a more inclusive and accessible volunteer program.

The ideal candidate brings strong organizational skills, a commitment to equity and inclusion, an ability to help people feel welcome and valued, and a deep belief in the power of both community and participant voice to support youth.

Organizational Culture: Mentor North’s small team offers a dynamic and engaging culture rooted in collaboration, support, and growth. We see and recognize the systemic oppressions that negatively impact people of color, women, people from working-class backgrounds, LGBTQIA2S+, and people with disabilities. Because these communities must be centered in our work, attracting and retaining a diverse staff is crucial to fulfilling our mission. Black, Indigenous, and other people of color (BIPOC), LGBTQIA2S+ individuals, and people with disabilities are encouraged to apply. Our organizational goal is to create a vibrant and inclusive mentorship community.

Essential Functions

Program Activities & Events (50%)

• Plan, coordinate, and promote events that foster connection, confidence, and belonging – from group outings (sailing, curling, roller skating) and creative/cultural activities (art-making nights, theater) to service projects (park cleanups) and annual gatherings (summer BBQ).

• Establish and communicate safety protocols for each event, tailoring them to the activity while ensuring accessibility and participant well-being.

• Partner with local organizations and businesses to design inclusive, accessible experiences and maintain the Activity Pass program.

• Keep participants and partners informed by sending weekly emails, updating the events calendar, creating social media posts, and producing flyers (when applicable).

• Build relationships with youth, families, mentors, and colleagues to identify interests, gather feedback, and ensure programming remains responsive, inclusive, and relevant.

• Lead special projects that uplift youth voice and identity, promote service and leadership, or provide essential resources (e.g., art exhibits, back-to-school drives, career/college readiness events).

• Share accessible “Know Before You Go” details for events to ensure all participants, including those with disabilities, can confidently engage.

• Coordinate logistics and communication for time-sensitive opportunities across multiple stakeholders using diverse tools (email, phone, text, print, in-person).

• Track attendance, gather feedback, and evaluate event impact.

Volunteer Program Coordination (40%)

• Recruit, screen, and orient volunteers for short- and long-term roles beyond 1:1 mentoring (e.g., event support, transportation, resource drives, marketing/outreach, accessibility consulting).

• Develop and maintain tools, processes, and systems for volunteer recruitment, engagement, communication, and recognition.

• Communicate regularly with volunteers to clarify expectations, logistics, safety guidelines, and timelines. Respond quickly and respectfully to questions or changes.

• Collaborate with the Mentor Engagement Coordinator to align volunteer involvement with mentoring goals.

• Maintain accurate records in Bloomerang, Trello, Civicore, and/or other databases.

• Promote volunteer opportunities through outreach, social media, community partnerships, and print materials.

Organizational Support & Collaboration (10%)

• Participate in staff meetings, training, select committee meetings, and collaborative planning.

• Represent Mentor North at outreach and tabling events.

• Collect stories, photos, and impact data for communications and reporting.

• Support special initiatives, projects, and events as assigned.

Required Qualifications

• Strong written and verbal communication skills (digital, phone, and in-person)

• Ability to manage multiple projects and timelines with attention to detail

• Proficiency with digital tools such as Google Workspace, Trello, Canva, and social media platforms

• Ability to work effectively both independently and collaboratively in a hybrid work environment

• Commitment to accessibility, equity, and inclusion, and to affirming diverse identities and lived experiences

• Access to reliable transportation for local travel and transport of event supplies

Preferred Qualifications

• Experience in event planning, volunteer coordination, and/or community engagement

• Experience building positive relationships across a wide range of identities and backgrounds

• Familiarity with the Twin Ports community (Duluth and Superior)

• Experience working with youth and families, and/or in mentorship/youth development

• Experience developing nonprofit program procedures

Work Environment

• Based in Duluth and Superior, with in-office, remote, and community-based work required

• Frequent travel throughout the Twin Ports area for events, meetings, and community engagement

• Regular participation in indoor and outdoor activities, including recreational and service projects

• Dynamic, fast-paced environment with shifting priorities requiring flexibility and adaptability

• Frequent collaboration with staff, volunteers, community partners, youth, and families

• Sustained periods of computer-based work, data entry, and digital communication

• Consistent attendance and reliability required to support scheduled activities, events, and meetings

Physical Requirements

• Move, transport, and set up event supplies and equipment (up to 30 pounds regularly, 50 pounds on occasion) including tables, chairs, canopy, and displays.

• Prepare and arrange event spaces (tables, chairs, tents, displays, etc.) and restore spaces after events.

• Access items stored at various heights (using step stools or other safe methods).

• Engage in light physical activities with youth and volunteers (e.g., walking, skating, paddling) in ways that ensure safety and inclusion.

• Inspect and monitor indoor and outdoor environments to identify and address safety concerns.

• Sustain attention and communication in varied environments (both quiet and noisy, indoor and outdoor).

Mentor North is committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of their roles. Applicants are also encouraged to request accommodations as needed to enable the application process.