Program Assistant, Visitor Services

SUMMARY OF WORK:

• 1) Provide leadership for daily visitor services operations
• 2) Assist with the daily retail operations
• 3) Assist with the site’s interpretive programs, workshops, seasonal demonstrations and special events.

MINIMUM QUALIFICATIONS: High School diploma or equivalent.

• Two years experience in a retail, sales, or event planning environment.
• Demonstrated ability to work with diverse audiences of varying cultural backgrounds, ages, and abilities in an educational or customer service environment.
• Strong oral and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to multitask, work effectively under pressure to meet deadlines, prioritize and adapt to changing priorities.
• Experience respectfully assisting customers through complaints and difficult situations.
• Strong computer skills necessary to develop quality project and program documentation.
• Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment.
• Demonstrated ability to think imaginatively and problem solve.
• Basic math and accounting skills.
• Ability to work a varied and flexible schedule, including weekends and holidays.
• Ability to stand and walk for extended periods of time.
• Ability to bend, crouch, kneel, reach, push, and pull.
• Ability to lift up to 20 pounds.

DESIRED QUALIFICATIONS: Familiarity with Google Suite.

• Knowledge of American Indian history, culture and art.
• Strong knowledge of Minnesota history.
• Experience with ticketing and Point of Sale (POS) software and a willingness to troubleshoot when issues arise.

Should you have questions with the application process, email humanresources@mnhs.org .

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.