Member Health Education Coordinator

Who We Are: Aliveness Project is a community center for people living with HIV. We serve over 5,000 folks annually, the majority of whom are low-income. The Aliveness Project boldly advances equitable access to transformative HIV care and prevention.

Our primary objectives are to ensure that our members have access to: Basic needs: We provide meals, a food shelf, and medical nutrition therapy while our Case Management team helps provide access to healthcare and housing. Community: Our community center model provides a safe and supportive place for members to gather and build community. Prevention: We provide a community-based PrEP/STD Clinic, pharmacy, and targeted outreach to communities disproportionately affected by HIV through education, awareness, and strategies for eliminating stigma.

Aliveness Project is an equal opportunity employer and is committed to building and maintaining a diverse staff that is representative of the communities we serve and live in. People of color, LGBTQ-identified individuals, and people with lived experiences are strongly encouraged to apply. Position Title: Member Health Education Coordinator Reports to: Member Experience Manager Schedule: Full Time– In Office Job Summary: The Member Health Education Coordinator creates a warm, welcoming, and safe(r) environment for people living with and at risk for HIV while providing member-centered health education, behavioral health navigation, resource connection, and community support.

This role combines direct member engagement with health education and navigation services to help members meet basic needs, access health and behavioral health resources, strengthen self-advocacy, and build community. The position supports Aliveness Project's mission of HIV education, prevention, care access, and destigmatization. Major tasks include: Be onsite and available during operating hours and help maintain a welcoming, respectful, and safe(r) member environment.

• Welcome and engage current members and visitors, provide tours, explain available services, and connect people to appropriate internal and external resources.
• Provide health education and one-on-one support related to HIV care, prevention, medication adherence, behavioral health, harm reduction, and other member health needs within the scope of the role.
• Assist members in navigating mental and behavioral health systems, including insurance navigation, referral coordination, appointment scheduling, follow-up, and accompaniment to services when appropriate.
• Support access to psychiatric evaluation and medication management through appropriate clinic or provider referrals.
• Administer approved mental and behavioral health screenings using validated tools under appropriate clinical guidance or supervision.
• Coordinate and/or facilitate member education activities and support groups, including general HIV support and programming responsive to the needs of older adults and other member populations.
• Provide a compassionate ear to members experiencing life challenges and offer brief assistance with applications, technology, and basic-needs requests.
• Walk through the building regularly to engage members, identify needs, provide resource referrals, and offer friendly reminders regarding policies and expectations.
• Respond to member concerns, conflicts, urgent situations, and crises with appropriate staff backup; use de-escalation, harm-reduction, and trauma-informed approaches.
• Document incidents, referrals, screenings, follow-up plans, and other member interactions accurately, appropriately, and in a timely manner while protecting confidentiality.
• Participate in clinical consultation or supervision as required for behavioral health-related duties.
• Support the Front Desk and other Member Experience functions as needed.
• Assist with opening and closing responsibilities, including preparing the space for service, clearing the building, and securing the facility as assigned.
• Participate in staff meetings, regular supervision, trainings, and organization-wide efforts.
• Be available for occasional evening or weekend programming as needed.
• Perform other duties related to the role as assigned

Qualifications

• High school diploma or GED preferred; education or coursework in public health, social work, sociology, human services, or a related field is preferred.
• At least two years of customer service or participant-facing experience; experience in social services, health education, research, behavioral health, peer support, or community-based services is a plus.
• Knowledge of and sensitivity to HIV/AIDS, including an understanding of the HIV care continuum and the importance of medication adherence.
• Experience or demonstrated interest in working with marginalized communities, including people living with HIV and people experiencing homelessness.
• Familiarity working in diverse communities, specifically LGBTQ+, BIPOC, and immigrant communities.
• Knowledge of harm reduction, trauma-informed care, mental health, substance use, and client confidentiality practices.
• Strong interpersonal and communication skills with the ability to build trust, engage diverse populations, and work comfortably in individual and group settings.
• Ability to remain calm and diplomatic while firmly communicating policies and expectations; experience with de-escalation techniques preferred.
• Ability to act quickly and appropriately in crisis situations, problem-solve, and collaborate with other staff.
• Strong organizational skills, attention to detail, and ability to maintain accurate documentation and follow-up.
• Basic computer skills and familiarity with Microsoft Word, Outlook, and data-entry systems.
• Ability to work independently while collaborating effectively across teams.
• Respect for HIPAA-protected member information and ability to maintain confidentiality.
• CPR and first-aid training, or willingness to complete employer-provided training.
• Fluency in Spanish preferred.
• Commitment to Aliveness Project's mission of HIV education, prevention, care access, community building, and destigmatization.