Bilingual Program Assistant (English/Spanish)

Bilingual Program Assistant (English/Spanish)

Yonkers Community Action Program (YCAP)

Location: Yonkers, NY

Position Type: Full-Time

Reports To: Deputy Director

Salary: $45,000 - $50,000

Join Our Team and Help Strengthen Our Community Yonkers Community Action Program (YCAP) is seeking a highly organized, customer-focused, and bilingual (English/Spanish) Program Assistant to support agency-wide programs and administrative operations. This is an excellent opportunity for a motivated professional who enjoys helping people, supporting community programs, and working in a collaborative nonprofit environment.

The Program Assistant serves as a key member of our team, providing administrative, operational, and program support across multiple departments while assisting agency leadership with daily operations, special projects, client services, outreach activities, and community engagement efforts.

This position is currently part-time at 21 hours per week, with the potential to transition to a full-time 35-hour-per-week position based on agency needs, performance and funding.

Essential Responsibilities

• Provide administrative assistance to agency leadership and program staff.
• Answer and route incoming phone calls, emails, and inquiries.
• Greet clients, visitors, and community partners.
• Schedule appointments, meetings, and program activities.
• Prepare correspondence, reports, spreadsheets, presentations, and other documents.
• Maintain electronic and paper filing systems.
• Assist with copying, scanning, data entry, and document management.
• Order and maintain office and program supplies.

• Assist with participant intake, enrollment, and application processes.
• Maintain participant records and databases.
• Support program scheduling, communications, and reporting requirements.
• Assist with compliance monitoring, audits, and documentation collection.
• Provide support for agency-wide initiatives and special projects.

• Deliver exceptional customer service to clients and community members.
• Assist clients in completing forms and program paperwork.
• Provide information regarding agency services and community resources.
• Coordinate referrals and follow-up communications.

• Assist with agency events, trainings, workshops, and community outreach activities.
• Support event registration and participant communications.
• Help with event setup, materials organization, and logistics.
• Participate in community events as assigned.

Qualifications

• Required: High School Diploma or GED. Fluency in both English and Spanish (spoken and written). Strong customer service, communication, and organizational skills. Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Teams. Ability to manage multiple priorities while maintaining attention to detail. Ability to maintain confidentiality and professionalism.
• Preferred: Associate's Degree in Business Administration, Human Services, Office Administration, Public Administration, or a related field. Two (2) or more years of administrative support, customer service, office management, or program support experience. Experience working in a nonprofit, community-based, educational, or human services organization. Valid New York State Driver's License.

What We're Looking For

• The ideal candidate is: Bilingual in English and Spanish. Organized and detail-oriented. Friendly and professional. Comfortable working with diverse populations. Skilled at multitasking and problem-solving. Able to work independently and collaboratively. Passionate about serving the community

Physical Requirements

• Ability to sit, stand, walk, and move throughout the workday.
• Ability to use computers and office equipment for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to assist with event setup and outreach activities.

Why Work at YCAP?

At YCAP, our mission is simple: Helping People. Changing Lives. We are dedicated to strengthening families, supporting individuals, and improving communities throughout Yonkers and surrounding areas. Join an organization where your work directly impacts the lives of those we serve.

Equal Opportunity Employer

Yonkers Community Action Program (YCAP) is an Equal Opportunity Employer committed to fostering a diverse, equitable, inclusive, and welcoming workplace. We encourage candidates from all backgrounds to apply.

To Apply:

Please submit your resume and cover letter detailing your qualifications and bilingual experience.

Yonkers Community Action Program (YCAP) 30 South Broadway Suite 803 Yonkers, NY 10701 Phone: (914) 423-5905 Email Resume to: [email protected]