Call Center Supervisor

We are seeking an experienced Call Center Supervisor to join our team. The resource center supervisor provides direct supervision and support to assigned Resource Center staff, ensuring consistent delivery of high-quality services within the 211 Resource Center. Responsibilities include monitoring attendance, assisting with shift scheduling, evaluating productivity, and reviewing call handling for compliance with agency standards. This role requires broad availability and flexibility to effectively meet operational needs and uphold the agency's mission of connecting people to health, mental health, and wellness services.