Community Engagement Coordinator

Meals on Wheels Greenville

Community Engagement Coordinator

Purpose Summary

Reporting to the Volunteer Services Manager, the Community Engagement Coordinator plays a key role in creating a welcoming, engaging, and meaningful experience for volunteers and visitors at Meals on Wheels Greenville.

This position serves as the primary coordinator for internal volunteer operations, ensuring volunteers have a positive and rewarding experience while supporting the organization's mission. As the first person many volunteers and visitors meet when they arrive, this role helps set the tone for the entire Meals on Wheels Greenville experience, creating an environment where people feel welcomed, appreciated, and inspired to serve.

Success in this role requires exceptional customer service, strong organizational skills, enthusiasm for working with people, and the ability to balance relationship-building with the day-to-day operational needs of a busy volunteer program.

Position Schedule

This is a part-time, non-exempt (hourly), benefit-eligible position regularly scheduled to work 30 hours per week in-person. Due to the time-sensitive nature of volunteer services operations, employees are expected to work the following regular schedule, which includes an unpaid meal break:

Monday - Friday: 7:30 a.m. – 2:00 p.m.

Regular attendance and punctuality are essential to ensure timely service for volunteers and uninterrupted department operations.

Essential Duties & Responsibilities

Volunteer Engagement

• Coordinate the daily staffing and scheduling of meal packaging volunteers, volunteer meal distribution, and other internal volunteer opportunities.
• Recruit, communicate with, and support individual volunteers, corporate groups, and community organizations to ensure an exceptional volunteer experience.
• Train volunteers on meal packaging procedures, volunteer expectations, and organizational policies while assisting with Volunteer Orientation as needed.
• Build relationships with volunteers that encourage continued engagement, appreciation, and long-term involvement.
• Coordinate volunteer recognition efforts including appreciation events, milestone recognition, thank-you communications, and other engagement opportunities.
• Manage PTI (court-ordered) volunteers, including eligibility verification, scheduling, communication, and reporting requirements.
• Maintain accurate volunteer records, schedules, and communication through the volunteer database and communication software.
• Track volunteer participation and prepare reports demonstrating volunteer impact across the organization.

Front Desk & Volunteer Welcome

• Serve as the welcoming face of Meals on Wheels Greenville by greeting volunteers, donors, guests, community partners, and visitors with professionalism, warmth, and hospitality.
• Create a positive first impression by helping visitors feel welcomed, informed, and connected to the appropriate staff member or volunteer activity.
• Respond to volunteer-related phone calls, emails, and inquiries while assisting volunteers with scheduling, questions, and day-to-day support.
• Respond to other incoming phone calls from clients, donors, and community members as needed, providing courteous assistance and connecting callers with the appropriate staff member or department.
• Maintain a welcoming, organized, and professional front lobby that reflects the mission, values, and brand personality of Meals on Wheels Greenville.
• Support the daily operations of the Volunteer Services department by assisting volunteers and visitors while ensuring a positive experience from arrival to departure.

Team Support

• Collaborate with the Volunteer Services team to continually improve volunteer engagement and operational efficiency.
• Support special events, volunteer initiatives, and other organizational projects.
• Perform other duties as assigned.

Position Requirements

• Passion for the mission of Meals on Wheels Greenville and a genuine desire to serve others.
• Outstanding interpersonal and customer service skills with the ability to make every volunteer and guest feel welcomed and appreciated.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Comfortable interacting with people from diverse backgrounds and building meaningful relationships.
• Ability to confidently lead groups of volunteers while maintaining an encouraging and positive atmosphere.
• Self-motivated, dependable, adaptable, and collaborative.
• Experience using Microsoft Office Suite and the ability to learn volunteer management software.
• Ability to travel locally as needed.

Behavioral Expectations

• Represent Meals on Wheels Greenville with professionalism, enthusiasm, and hospitality.
• Build positive relationships with volunteers, coworkers, donors, and community partners.
• Respond to questions and requests with urgency, kindness, and professionalism.
• Create an environment where volunteers feel welcomed, valued, and excited to return.
• Adapt to changing priorities while maintaining a positive attitude and strong attention to detail.
• Take initiative to solve problems and continuously improve the volunteer experience.
• Represent the mission of Meals on Wheels Greenville in every interaction.

Education & Experience

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Experience in customer service, volunteer management, hospitality, nonprofit organizations, or community engagement preferred.
• Experience coordinating groups or events is a plus.
• Strong computer skills, including Microsoft Office Suite.

Why Join Meals on Wheels Greenville?

At Meals on Wheels Greenville, volunteers are the heartbeat of our mission. Every meal packed, every route delivered, and every connection made begins with people who choose to serve their neighbors.

As the Community Engagement Coordinator, you'll help create those moments. Whether you're welcoming a first-time volunteer, encouraging a corporate team, celebrating a long-time volunteer's dedication, or greeting a guest who walks through our front doors, you'll help people feel like they belong.

Our vision is to make Greenville County a place where every member of the community has a consistent source of nourishment. We accomplish that through meals, connections, and the generosity of people who care. This role is an opportunity to build those connections every single day.

If you enjoy bringing people together, creating meaningful experiences, and making a lasting impact in your community, we'd love to have you join our team.

Please submit your resume and cover letter through TogetherSC.

Applications will be accepted until November 18.

We will begin reaching out to qualified candidates the week of November 16.