Community Engagement Manager

Position Summary: The Community Engagement Manager is responsible for managing the day-to-day operations of The Hive Community Circle’s volunteer engagement function and coordinating the organization’s community outreach efforts. The position exercises independent judgment within established organizational priorities to manage volunteer recruitment, onboarding, placement, scheduling, engagement, development, and retention, while also coordinating community outreach, relationship-building, and engagement with in-kind resources.

Working under the general direction of the CEO, the Community Engagement Manager is responsible for making routine operational decisions within assigned areas, identifying opportunities for improvement, and recommending changes that strengthen volunteer engagement and community outreach. The role does not provide participant services, crisis intervention, survivor advocacy, case management, or programmatic decision-making.

Essential Duties and Responsibilities

VOLUNTEER ENGAGEMENT & OPERATIONS - 50%

Manage the day-to-day volunteer recruitment process, identifying and implementing appropriate recruitment approaches through community outreach, partnerships, digital platforms, organizational campaigns, and other approved strategies.

Develop and maintain a consistent pipeline of individual, student, corporate, and group volunteers.

Coordinate volunteer orientation and onboarding and ensure required documentation, policies, and training are completed before volunteer service begins

Evaluate volunteer interests, skills, availability, and organizational needs to determine appropriate volunteer placements and assignments.

Coordinate volunteer scheduling and staffing for community events, outreach activities, special events, and program initiatives.

Maintain regular communication with prospective and current volunteers regarding onboarding, upcoming opportunities, organizational updates, and engagement.

Serve as the primary day-to-day point of contact for the volunteer program, independently resolving routine volunteer issues and determining when matters require escalation to leadership or other staff.

Assess organizational volunteer needs, identify gaps and opportunities, and make recommendations regarding the creation, modification, or expansion of volunteer roles and engagement opportunities.

Monitor the effectiveness of the volunteer engagement function and recommend changes to strategies, practices, and priorities to support program growth, sustainability, and organizational needs.

Collaboratively develop and implement the volunteer engagement and sustainability plan, including strategies for recruitment, ongoing communication, relationship-building, continuing education, recognition, and retention.

Prepare volunteer materials, such as handbooks and training materials, supplies, and other resources; coordinate volunteer check-in and day-of logistics as needed.

Coordinate approved continuing education and development opportunities for volunteers based on organizational needs and priorities.

Maintain processes for tracking the issuance and return of volunteer materials, equipment, or organizational property, as applicable.

Coordinate volunteer engagement, recognition, and retention activities, including biannual volunteer gatherings, Volunteer Appreciation Month, and other retention initiatives.

Cultivate an inclusive, welcoming, trauma-informed, culturally responsive, and survivor-centered volunteer experience.

COMMUNITY OUTREACH & ENGAGEMENT - 35%

Manage the day-to-day implementation of The Hive’s community engagement and outreach activities, ensuring efforts align with organizational priorities and available resources.

Evaluate community outreach opportunities and coordinate The Hive’s participation in events and activities that align with organizational priorities, representing the organization as appropriate.

Maintain the organizational outreach calendar and coordinate logistics for approved activities, including staffing, materials, supplies, and event preparation.

Assess outreach opportunities and recommend the appropriate organizational participation and departmental representation based on the event’s purpose, audience, and organizational priorities.

Coordinate Bee Box and Casita of Care outreach, inventory, and logistics in collaboration with program staff, including volunteer support, in-kind donation drives, and related activities.

Maintain the POS/inventory management system for Bee Box and Casita of Care and ensure accurate, up-to-date records.

Monitor inventory needs and communicate replenishment needs to appropriate staff to support purchasing, donation drives, sponsorships, or other resource development efforts.

Develop and maintain community relationships that support volunteer engagement, organizational visibility, in-kind resources, and other approved organizational priorities.

Facilitate and lead organizational outreach campaigns in collaboration with Development, Peer Support, Communications, and other appropriate departments.

Support outreach communications by updating presentations and assisting in the development of outreach and promotional materials, subject to review and approval prior to external use.

Identify and refer prospective sponsors, donors, corporate partners, and other strategic opportunities to appropriate organizational leadership.

Connect community members seeking survivor services or program-specific support to the appropriate Peer Support or program team member; this role does not provide crisis intervention or survivor advocacy.

DATA, ADMINISTRATION & EVALUATION - 15%

Maintain The Hive’s volunteer management platform, including volunteer scheduling, event descriptions, role information, volunteer records, outreach records, partner information, POS/inventory records, and related documentation.

Track volunteer inquiries, active volunteers, volunteer hours, retention, outreach activities, individuals reached, partner engagement, in-kind contributions, and other established key performance indicators.

Evaluate volunteer feedback and satisfaction information and recommend improvements to the volunteer experience, engagement practices, and retention efforts.

Ensure community members engaged through outreach are appropriately entered into the organization’s CRM platform and/or volunteer portal for follow-up and engagement, as applicable.

Support the development and implementation of newly identified volunteer roles within the volunteer management platform and related processes.

Analyze volunteer and outreach participation, retention, engagement, and outcome data to identify trends and recommend adjustments to recruitment, engagement, outreach, and resource allocation strategies.

Prepare timely and accurate volunteer, outreach, and community engagement reports and impact information to support organizational planning, continuous improvement, and grant reporting.

Participate in agency meetings, planning activities, required training, and professional development opportunities.

Track community relationships and emerging opportunities requiring follow-up by Development, Communications, Peer Support, or organizational leadership.

Perform other duties as assigned.

Qualifications and Requirements:

Bachelor’s in Social Work, Psychology, or Sociology

Minimum of four (4) years of progressively responsible experience in community engagement, volunteer management, community outreach, nonprofit programs, or a related field.

Passion for community engagement, volunteerism, and social impact.

Strong relationship-building, interpersonal, and organizational skills.

Excellent written and verbal communication.

Ability to represent The Hive professionally and confidently in community settings.

Demonstrated ability to exercise independent judgment, evaluate competing priorities, make operational decisions, and provide recommendations within established organizational guidelines.

Comfortable using Google Workspace (Gmail, Drive, Docs, Sheets, Calendar), volunteer management platforms, and project management software.

Ability to manage multiple projects, schedules, relationships, and deadlines simultaneously.

Demonstrated experience managing a program, function, or area of responsibility, including planning, decision-making, implementation, and continuous improvement.

Ability to independently manage assigned functions and priorities while collaborating effectively across departments and seeking leadership guidance when appropriate.

Strong commitment to confidentiality, professionalism, and appropriate handling of sensitive information.

Experience developing or implementing volunteer engagement, recruitment, retention, or community outreach strategies preferred.

Demonstrated commitment to survivor-led, trauma-informed, culturally responsive, and equity-centered approaches to community engagement.

Commitment to The Hive Community Circle’s mission, philosophy, and organizational values.

Working Conditions:

Full-time schedule of 40 hours per week with flexibility for occasional evening and weekend outreach, volunteer, and community events.

A combination of office work, community outreach, relationship building, and event participation.

Hybrid opportunities may be available depending on project assignments and organizational needs.

Physical Requirements

Office-type environment with regular use of basic office equipment (i.e., computer, printer, phone system, copy machine/scanner, projector, etc.).

Ability to sit at a desk and work on a computer for prolonged periods.

Ability to lift up to 15 pounds, at times.

Additional Information:The Hive Community Circle is an Equal Opportunity Employer and provides equal opportunities to team members, volunteers, interns, and applicants. We provide equal opportunities without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.