Data Quality and Resource Specialist

Put your love of children and families into action with a rewarding career at Way to Grow! For over 35 years, Way to Grow, Inc. (WTG) has been one of the preeminent early learning programs in the Twin Cities. We focus on the most important stages of life — from prenatal to third grade and parenting. Our program, Great by Eight, centers around the vision that every child is born healthy, stays healthy, and has an equal opportunity to succeed in school and life. Through our in-home and center-based programming, we help parents create a learning environment in the home as they become their child’s first and most important teachers.

The Data Quality and Resource Specialist supports Way to Grow's commitment to maintaining accurate, reliable, and timely data while ensuring referred families are connected to services. Reporting to the Data Analytics Manager, this position assists with data quality monitoring, database maintenance, routine reporting, staff support and training, and continuous improvement initiatives.

The Specialist serves as a resource for staff navigating organizational data systems and provides bilingual (Spanish/English) support to families referred to the organization. This role helps ensure accurate data collection, timely follow-up with referrals, and effective communication across departments to support service delivery and organizational outcomes.

Essential Job Functions

*Bilingual fluency in Spanish and English, both written and verbal - required

Data Quality and Database Support

• Conduct routine data quality reviews, audits, and validation checks.
• Identify and resolve data entry errors, duplicate records, and missing or incomplete information.
• Communicate with program staff to ensure data accuracy and completeness.
• Support the development, implementation, and maintenance of data entry standards and procedures.
• Assist with database cleanup, maintenance, and data integrity projects.
• Maintain confidentiality of sensitive information in accordance with organizational policies and applicable regulations.
• Contribute to continuous improvement efforts related to data quality and reporting processes.

Systems Support and Staff Training

• Provide first-level support for staff using organizational databases, reporting tools, and other data systems.
• Assist staff with system access, navigation, and basic troubleshooting.
• Identify recurring system issues, process challenges, and training needs; escalate concerns as appropriate.
• Maintain user guides, training materials, and system documentation.
• Support onboarding and ongoing training for staff on data entry standards and system usage.
• Assist with implementation and testing of new systems, features, and process improvements.
• Perform other duties as assigned.

Reporting and Analytics Support

• Prepare routine reports and data summaries under the direction of the Data Analytics Manager.
• Collect, organize, and compile data from multiple sources to support program, grant, and organizational reporting.
• Maintain reporting schedules and documentation to ensure timely delivery of reports.
• Assist with report validation and quality assurance activities.
• Participate in departmental and organizational meetings as assigned.

Family Outreach and Referral Follow-Up

• Contact Spanish-speaking families referred to the organization to confirm receipt of referrals, provide information about available services, and answer initial questions.
• Document outreach attempts, family interactions, and outcomes accurately within organizational data systems.
• Collaborate with program staff to ensure families are connected to appropriate services and experience smooth transitions between programs.
• Identify and communicate trends, barriers, and opportunities for improvement in referral processes.
• Provide occasional translation and interpretation support for program materials and communications.
• Maintain confidentiality of participant information in accordance with organizational policies and applicable regulations.

Skills & Abilities

• Strong computer, data entry, and organizational skills.
• Experience working with databases, data management systems, or CRM platforms.
• Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, and SharePoint.
• Experience with data reporting and analysis tools preferred.
• Familiarity with SAP BusinessObjects Web Intelligence (WebI), Microsoft Forms, Power BI, or similar reporting and data visualization tools is a plus.
• Attention to Detail
• Data Integrity and Quality Assurance
• Customer Service and Family Engagement
• Cultural Responsiveness
• Problem Solving
• Communication Skills
• Collaboration and Teamwork
• Time Management and Organization
• Adaptability and Continuous Learning

Education

Required

• High school diploma or equivalent

Preferred

• Associate degree in Data Analytics, Information Technology, Human Services, Business Administration, or a related field.

Experience

Required

• A minimum of one to two years of experience in data entry, administrative support, customer service, technical support, human services, or a related field.
• Demonstrated ability to communicate professionally, warmly, and in a culturally responsive manner with diverse families and community members.
• Strong attention to detail and commitment to data accuracy and confidentiality.

Preferred

• Experience working with nonprofit organizations, family-serving organizations, or community-based programs.
• Experience providing database, reporting, or data quality support.

Physical Demands

• The physical demands and work environment described here are representative of those that are necessary for an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to: sit for long periods of time, standing; walking; using hands to finger, handle, or feel; reaching with hands and arms; climbing or balancing; stooping, kneeling, crouching, or crawling; and talking, hearing abilities, and vision abilities. The employee must have the capacity to lift and/or move up to 30 pounds.
• Employee must be able to work in noisy and crowded environments.
• The employee is required to travel to multiple locations within the service area.

Way to Grow is an Equal Opportunity Employer and does not discriminate against any person on the basis of race, color, religion, national origin, age, sex, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, creed, familial status, status with regard to public assistance, membership or activity in a local commission, or on the basis of any other status protected by state, federal, or local law.

Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at wtg@mplswaytogrow.org. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

To apply, please send resume to Jennifer Rondeau at jrondeau@mplswaytogrow.org.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person